Order-to-Cash Customer Care Manager

PUIG Deutschland GmbH; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading luxury brand company located in Barcelona is seeking a Customer Service Responsible to manage the Order to Cash process. Candidates should have at least 2 years of experience in customer service, a university degree, and fluency in Spanish and English. Responsibilities include overseeing client relations, managing delivery issues, and maintaining customer data. This role offers a competitive compensation and benefits package, along with a supportive work culture.

Servicios

Onsite gym

Competitive compensation

Benefits package

Formación

• Minimum 2 years of experience in customer service.
• Fluent Spanish and very fluent English (written and spoken).

Responsabilidades

• Supervise the relationship with clients in the order to cash process.
• Manage critical situations related to unpaid documents.
• Liaise with Logistics for delivery issues.
• Update customer master data.

Conocimientos

Customer orientation

Analytical skills

Teamwork

Proactivity

Communication skills

Time management

Problem-solving

Educación

University Degree

Descripción del empleo

A leading luxury brand company located in Barcelona is seeking a Customer Service Responsible to manage the Order to Cash process. Candidates should have at least 2 years of experience in customer service, a university degree, and fluency in Spanish and English. Responsibilities include overseeing client relations, managing delivery issues, and maintaining customer data. This role offers a competitive compensation and benefits package, along with a supportive work culture.