Operations Manager

Polo Valley; Cádiz; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A prestigious club in Cádiz, Spain seeks an Operations Manager to oversee daily operations across departments. The ideal candidate will ensure smooth running, implement procedures, and manage HR responsibilities. They must possess strong leadership skills, fluency in English and Spanish, and expertise in hospitality operations. The role offers competitive pay and opportunities for career growth in a unique lifestyle environment.

Servicios

Competitive salary

Career growth potential

Collaborative work environment

Formación

• 3–7 years of experience in hospitality operations or club management.
• Comfortable handling HR responsibilities.
• Calm under pressure and solutions-focused.

Responsabilidades

• Oversee daily operations ensuring smooth coordination across departments.
• Implement and maintain Standard Operating Procedures (SOPs).
• Manage recruitment, onboarding, and performance reviews.

Conocimientos

Leadership

Organizational skills

Fluency in English & Spanish

Conflict resolution

Systems-driven approach

Descripción del empleo

About The Role

As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project.

Key Responsibilities

Operational Leadership

• Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.)
• Ensure clear coordination between teams and consistent communication across departments
• Anticipate issues and prevent last-minute crises through planning and discipline
• Lead weekly operations meetings, set priorities, and ensure follow-through on action points.

Process & Systems Implementation

• Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas.
• Train team members on protocols and ensure they are understood, followed, and regularly updated.
• Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality.

HR Management

• Oversee team structure, scheduling, and staffing needs for all operational departments.
• Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant.
• Handle conflict resolution, disciplinary procedures, and uphold internal policy standards.
• Foster a high-performance, values-driven culture based on respect, responsibility and teamwork.

Client Experience & Service Delivery

• Ensure all client-facing details (facilities, service, timing, communication) meet Polo Valley's standards.
• Work closely with front-of-house and hospitality teams to maintain a seamless guest journey across all touchpoints.
• Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences.

Reporting & Accountability

• Provide weekly operational reports and updates to the Managing Director/CEO.
• Track team performance and task execution across departments.
• Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources.

Ideal Candidate Profile

• 3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments.
• Strong leadership and people management skills; comfortable handling HR responsibilities.
• Excellent organisational skills and a highly structured, systems-driven approach.
• Comfortable balancing strategic oversight with hands-on problem solving.
• Clear communicator with fluency in English & Spanish.
• Calm under pressure, solutions-focused, and committed to high standards.

What We Offer

• A competitive salary tailored to experience and responsibility.
• Opportunity to work in one of Europe's most unique lifestyle environments.
• Close collaboration with leadership and exposure to business-wide strategy.
• Clear career growth potential as the business expands.
• A dynamic, ambitious, and values-led team.

To Apply

Please send your CV and a short cover email to ****** with the subject line:
Operations Manager Application - Polo Valley