Onsite Desktop Engineer & IT Asset Specialist

Cognizant; San Carlos de la Rápita; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT services company in Spain is looking for a Desktop Engineer/Systems Engineer to provide technical support and ensure seamless operation of desktop systems. The ideal candidate should excel in problem-solving and communication, and have hands-on experience with Windows and Google Chrome OS. This role involves managing asset operations, troubleshooting issues, and tracking inventory. Join our innovative team to help organizations become more agile and successful.

Responsabilidades

• Manage lifecycle Owning SLA, KPI and drive IT Asset Operations.
• Install, configure, and troubleshoot laptops.
• Conduct on-floor support to resolve reported issues.
• Plan and execute Asset verification and investigate discrepancies.

Conocimientos

Excellent written and verbal communication skills

Hands-on experience with Windows and Google Chrome OS

Organizational skills and knowledge of Stock Tracking methods

Expertise in ITIL Incident, Change and Service Request Management

Proven work experience as a Support Engineer or similar role

Experience with office automation products and computer peripherals

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Knowledge of defined SLA’s

Experience in Asset Management

Descripción del empleo

A leading IT services company in Spain is looking for a Desktop Engineer/Systems Engineer to provide technical support and ensure seamless operation of desktop systems. The ideal candidate should excel in problem-solving and communication, and have hands-on experience with Windows and Google Chrome OS. This role involves managing asset operations, troubleshooting issues, and tracking inventory. Join our innovative team to help organizations become more agile and successful.