Online Technical Support Engineer

Avnet Spain; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global technology solutions provider is looking for an Online Technical Support Engineer based in Madrid. In this role, you will enhance customer satisfaction by providing expert technical guidance and managing technical requests. Collaboration with global teams is essential, and responsibilities include evaluating supplier technology and product opportunities. The ideal candidate will have a Bachelor's degree in Electronics and a minimum of 2 years in a similar position, along with solid problem-solving skills. Offering a competitive salary and a flexible hybrid working model.

Servicios

Competitive salary package

Private medical cover

Flexible working, hybrid model

Mobile working abroad

Meals vouchers

Formación

• 2+ years of working experience in a similar position.
• Foundational knowledge of specialized disciplines and industry practices.
• Ability to analyze and interpret technical specifications.

Responsabilidades

• Provide value added solutions for internal and external customers.
• Manage technical requests and ensure outstanding customer service.
• Collaborate with global resources to support deployment.

Conocimientos

Technical support

Communication skills

Problem-solving

Collaboration

Educación

Bachelor degree in Electronics or equivalent experience

Descripción del empleo

Job Summary

We are looking for an Online Technical Support Engineer who will support our customer sales strategy by providing expert technical guidance on our suppliers’ products. You will handle technical requests from internal and external customers and deliver high-quality online support. The role involves collaborating with global teams and suppliers to identify new product and technology opportunities. You will also provide engineering insight that strengthens customer relationships and supports Avnet Silica’s growth.

What’s In It For You

• Competitive salary package
• A supportive team environment where everyone really is working toward the same goal
• Strong open door policy within management
• Tools and opportunities to further your career
• Private medical cover
• Flexible working, hybrid model
• Mobile working abroad
• Meals vouchers

The Ideal Person

• Bachelor degree in Electronics or equivalent experience
• 2+ years of working experience in a similar position
• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level
• Develops solutions to defined tasks, typical assignments and projects by applying specialized foundational knowledge, using existing approaches and solutions
• Work is usually performed independently and requires the exercise of judgment and discretion; receives initial direction although work may be reviewed for accuracy and quality
• Collaborates with immediate management and team members within the department or function
• Capable of analyzing and interpreting technical specifications to develop appropriate solutions

What you will be doing

• Provides value added solutions for customers both internally and externally around our defined suppliers as part of the overall company strategy
• Interface with the company's supplier business units’ resources to identify technology and product opportunities and collaborate on solutions development offerings
• Be part of our online technical service team, managing technical requests coming from both internal and external customers to achieve outstanding customer service
• Provide design and engineering expertise to various development efforts within the group
• Interface with various global resources to support deployment of the program globally where needed
• Provide strategic recommendations to Avnet management on technology, applications, and solutions that will differentiate Avnet and grow Avnet revenue and profitability
• Maintain and drive trending knowledge of products, competitors, technology and customers in the assigned supplier product market
• Identify and maintain field supplier relationships to create demand for products and services
• Drive assigned product family thrust with the company’s and supplier’s local sales teams and customers by attending supplier meetings to establish sales and marketing programs in coordination with the direct manager as applicable to increase assigned product knowledge for customers and company sales representatives
• Other duties as assigned

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – , Asia applicants – , EMEA applicants – .