Multilingual CSM – SaaS for Hotels (Valencia On-site)

RoomRaccoon; Valencia; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading hospitality tech company based in Valencia seeks a Customer Success Manager to enhance hotel partners' value from their solutions. The ideal candidate will have fluency in French, Italian, or Spanish, and possess solid experience in Customer Success. Responsibilities include account management, product training, and identifying growth opportunities. Join a dynamic team in shaping the future of hotel management with opportunities for advancement.

Servicios

Mac environment

Performance Bonuses

Formal Training budget

Annual Hotel experience

Formación

• 2+ years of experience in Customer Success or similar client-facing roles.
• Ability to communicate confidently at all levels.
• Experience in a SaaS or tech-enabled environment is a plus.

Responsabilidades

• Serve as the main contact for hotel clients throughout the customer lifecycle.
• Conduct regular business reviews and create success plans.
• Identify growth opportunities and upsell products.

Conocimientos

Fluent French

Fluent Italian

Fluent Spanish

Customer Success expertise

Communication skills

Interpersonal skills

Herramientas

Freshdesk

CRM platforms

Descripción del empleo

A leading hospitality tech company based in Valencia seeks a Customer Success Manager to enhance hotel partners' value from their solutions. The ideal candidate will have fluency in French, Italian, or Spanish, and possess solid experience in Customer Success. Responsibilities include account management, product training, and identifying growth opportunities. Join a dynamic team in shaping the future of hotel management with opportunities for advancement.