Madrid Luxury Travel: Customer Service Manager (Mon–Fri)

Jordan martorell s.l.; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A boutique destination management company in Madrid is seeking a DMC Customer Service Manager to oversee reservations and ensure exceptional customer service. The ideal candidate has 3-5 years of experience in the travel or hospitality industry, is bilingual in Spanish and English, and possesses strong business and leadership skills. Responsibilities include managing reservations, interacting with clients, and developing customer loyalty programs. Competitive compensation and a bonus program are available after training.

Formación

• Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, concierge.
• Knowledge of the Spanish & Portuguese market is a plus.
• Experience working with Americans is a plus.

Responsabilidades

• Responsible for the overall reservations.
• Interacting with customers daily and directing them to appropriate services.
• Creating customer loyalty programs to increase revenue.

Conocimientos

Detail oriented

Bilingual (Spanish and English)

Leadership

Strong business sense

Descripción del empleo

A boutique destination management company in Madrid is seeking a DMC Customer Service Manager to oversee reservations and ensure exceptional customer service. The ideal candidate has 3-5 years of experience in the travel or hospitality industry, is bilingual in Spanish and English, and possesses strong business and leadership skills. Responsibilities include managing reservations, interacting with clients, and developing customer loyalty programs. Competitive compensation and a bonus program are available after training.