LeaseWorks Aeris Asset Customer Success Manager

Rippling; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software solutions company is looking for a Customer Success Manager to enhance customer relationships and satisfaction. The role involves understanding customer needs related to fleet acquisition and providing support through product knowledge. Ideal candidates will have a passion for aviation, a degree or equivalent experience, and a background in customer-facing roles. The position offers fully remote work and a collaborative environment.

Servicios

Generous time off policy

Opportunities for professional development

Dynamic work environment

Formación

• Minimum of 2 years of experience in a customer-facing role.
• Knowledge of the aircraft leasing industry.

Responsabilidades

• Maintain understanding of the company's products to advise customers.
• Develop and maintain relationships with assigned customers.
• Monitor customer usage to identify upselling opportunities.
• Provide training for customer onboarding.
• Resolve customer concerns in a timely manner.
• Gather feedback for product enhancements.
• Provide reports on customer health and satisfaction.

Conocimientos

Motivation

Passion for aviation

Interest in technology

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce

Descripción del empleo

LeaseWorks Aeris Asset Customer Success Manager

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Your focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. This role involves collaborating closely with lessors and airline customers to understand their needs, lead, implementations, anticipate gaps, and support product management in addressing those gaps. Additionally, you will work closely with our software engineering team to enhance product functionality and overall customer experience.

Key Responsibilities

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
• Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
• Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
• Provide training and guidance to ensure a smooth and successful onboarding experience.
• Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
• Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
• Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

Qualifications

• A high level of motivation, a deep passion for aviation, and a strong interest in technology.
• Bachelor’s degree or equivalent work experience.
• A minimum of 2 years of experience in a customer-facing role.
• Knowledge of the aircraft leasing industry.
• Salesforce technical experience is good to have.

Benefits

• Fully remote work
• Generous time off policy
• Opportunities for professional development and career advancement.
• Dynamic, collaborative, and fast-growing work environment.