IT Operations Support Specialist

Amenitiz; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading hospitality management technology company in Barcelona is seeking an IT Operations Specialist to maintain and optimize IT infrastructure. Responsibilities include providing technical support, managing office IT assets, and enhancing communication systems. The ideal candidate should have strong troubleshooting skills, a customer-focused approach, and be fluent in English and Spanish. This position offers a vibrant workplace culture and opportunities for professional growth.

Servicios

Comprehensive health & wellness coverage

Stock options

Vibrant office environment

Flexible benefits

Unforgettable team experiences

Get paid whenever you want

Fuel your curiosity with books

Formación

• Proactive, solutions-driven IT professional.
• Passion for using technology to empower teams.
• Ability to multitask and prioritize effectively.

Responsabilidades

• Provide technical support for IT systems.
• Manage and maintain office IT assets.
• Oversee onboarding and offboarding processes.
• Enhance communication systems and access management.
• Support infrastructure maintenance and security compliance.
• Collaborate on new tools and systems rollout.

Conocimientos

IT infrastructure support

Troubleshooting skills

Customer-focused approach

Interpersonal skills

Fluency in English

Fluency in Spanish

Cloud computing understanding

Process automation experience

Descripción del empleo

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale‑up— we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start‑ups.

We’re a team of 250+ and growing, based in vibrant Barcelona. Here, positivity fuels progress, ownership sparks innovation, and collaboration drives success. Every day, we strive to deliver excellence for our clients while creating an environment where our people can thrive, grow, and make an impact.

About the role

IT Operations Specialist plays a key role in ensuring the reliability, security, and scalability of our IT infrastructure. You’ll maintain and optimize office systems, support day‑to‑day technology needs, and implement initiatives that enable a seamless and productive work environment.

Reporting to the Platform Senior Engineering Manager, you’ll be a trusted partner in driving operational excellence and supporting the company’s growth.

About You

You’re a proactive, solutions‑driven IT professional who thrives in fast‑paced environments and takes ownership of end‑to‑end IT operations. You balance technical precision with a customer‑first mindset and are passionate about using technology to empower teams and improve efficiency.

• Proven experience in IT infrastructure and support roles.
• A customer‑focused approach, ensuring every employee has a frictionless tech experience.
• Strong troubleshooting skills and attention to detail.
• Strong interpersonal skills and the ability to build trust with internal stakeholders.
• Fluency in English and Spanish, with excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work independently while collaborating effectively with cross‑functional teams.
• Foundational understanding of cloud computing, networking, and IT security principles.
• Experience using process automation or no‑code tools to enhance IT operations.

Your Missions

• Technical Support – Provide hands‑on troubleshooting for macOS, application access, and connectivity issues to minimize downtime.
• Equipment Management – Maintain and monitor office IT assets, including laptops, Wi‑Fi networks, TVs, and servers, ensuring all systems are fully operational.
• Onboarding & Offboarding – Set up and deprovision IT accounts and hardware for new hires and departing employees, ensuring a smooth and compliant process.
• Communication Systems – Manage office AV setups and inter‑office communication platforms to keep teams connected.
• Access Management – Administer secure access to applications, tools, and documents in line with company security standards.
• Infrastructure Maintenance – Support the continuous improvement of the company’s IT environment, from network health to device performance.
• Process Optimization – Identify and implement opportunities to streamline IT workflows, automate routine tasks, and reduce operational costs.
• Security & Compliance – Enforce IT security best practices, monitor compliance, and participate in internal audits.
• Project Support – Collaborate on the rollout of new tools, systems, and process improvements across the organization.

Nice to have

• Experience working in a SaaS or fast‑paced tech environment.
• Familiarity with agile methodologies and IT service management best practices.
• Enthusiasm for integrating and optimizing technology solutions that scale with the business.
• Comprehensive health & wellness coverage – Your physical and mental well‑being matter, and we’ve got you covered.
• Stock options – Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after‑work drinks, and a nice patio with endless sunshine.
• Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us – Join a dynamic, fast‑growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!