IT Customer Support Representative French / English

OVHcloud; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cloud services provider in Madrid is seeking an IT Customer Support Representative to provide technical support and exceptional customer service. Your duties will involve troubleshooting web services issues and managing customer queries regarding payments. The ideal candidate should possess basic technical knowledge, excellent communication skills, and be proficient in French and English. This role is an excellent opportunity to begin a career in IT.

Formación

• Basic technical knowledge in products: domains names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server.
• Proficiency in French and English is required; a third language is a plus.

Responsabilidades

• Provide technical support via email, chat, and phone to customers.
• Troubleshoot and fix problems related to web services.
• Handle customer's requests regarding payments and invoices.

Conocimientos

Basic technical knowledge in products

Understanding of networking and protocols

General knowledge of Linux and Windows Server

PHP, MySQL, basic Linux commands

Excellent communication skills

Strong teamwork skills

Passionate about technology

Descripción del empleo

Do you want to start your career in IT?

IT Customer Support Representative French / English

Your main responsibilities

As a IT Support Specialist, you will join an experienced team of 1st Line Support; your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities in order to develop existing customers.

Your future impact

In 6 months you will have accomplished

• Inform and help customers via email, chat and phone on OVHcloud products and services
• Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
• Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
• Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar

And in 1 year you will have mastered

• Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners

Provide pre and post-sale commercial support

• Deal with customer’s requests and questions related to payments and invoices (billing)
• Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Skills required :

• Basic technical knowledge in products: domains names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server
• PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) – knowledge is a plus
• Excellent communication, organization and customer service skills
• Strong teamwork skills, positive attitude, dynamic and enthusiastic
• Passionate about technology and willing to learn and develop themselves

Proficiency in

• French and English
• Third language (advanced level in Portuguese, Spanish, Italian or German) – nice to have