IT Customer Support Representative French / English

OVH GmbH; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cloud service provider is looking for a Junior IT Specialist in Madrid. You will be responsible for providing technical support and commercial activities for OVHcloud products. The ideal candidate has basic technical knowledge, excellent communication skills, and is fluent in French and English. Join a dynamic team to make a positive impact on customer satisfaction.

Formación

• Basic technical knowledge in products like domains, web hosting, and emails.
• Understanding of networking and protocols, including FTP and DNS.
• Fluent in French and English; Spanish is a bonus.

Responsabilidades

• Provide technical support for OVHcloud products via email, chat, and phone.
• Troubleshoot web services, including domains and hosting.
• Maintain communication with customers regarding their service requests.

Conocimientos

Basic technical knowledge in products

Understanding of networking, protocols

General knowledge of Linux and Windows Server

PHP, MySQL and basic Linux commands knowledge

Excellent communication skills

Strong teamwork skills

Fluent French

Fluent English

Spanish is nice to have

Descripción del empleo

Overview

As a Junior IT Specialist, you will join an experienced team of 1st Line Support. Your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial activities in order to develop existing customers.

Your future impact

In 6 months you will have accomplished

• Inform and help customers via email, chat and phone on OVHcloud products and services
• Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
• Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
• Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary

In 1 year you will have mastered

• Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
• Provide pre and post-sale commercial support
• Deal with customer’s requests and questions related to payments and invoices (billing)
• Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Skills required

• Basic technical knowledge in products : domains names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP / UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server
• PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
• Excellent communication, organization and customer service skills
• Strong teamwork skills, positive attitude, dynamic and enthusiastic
• Passionate for technology and willing to learn and develop himself / herself
• Fluent French and English language are mandatory
• Spanish is nice to have