IAM Process Manager

Xcede; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

A global leader in the Insurance industry is seeking an IAM Operations Manager in Barcelona. You will ensure global process excellence, oversee IAM processes, and drive strategic efficiency enhancements. The ideal candidate has over 5 years of IAM operations experience and a Master's degree in a relevant field. This position offers an opportunity to work in a dynamic global environment.

Formación

• 5+ years’ experience in IAM operations and process management.
• Solid understanding of IAM concepts such as identity management and access management.
• Proven track record in driving process improvements.

Responsabilidades

• Define, implement and enhance IAM processes on a global scale.
• Ensure all IAM processes align with business objectives.
• Drive continuous improvements for efficiency in IAM operations.

Conocimientos

Design thinking

Problem-solving

Communication skills

Process management

Lean methodologies

Change leadership

Educación

Master’s degree in Business Administration, Engineering, IT, Computer Science

Descripción del empleo

IAM Operations Manager

I am working with a global leader in the Insurance industry, helping them to source an Identity and Access Management (IAM)Operations Manager.

In this role, you will be responsible for ensuring global process excellence, defining and improving IAM processes in line with the Target Operating Model, and overseeing compliance, adoption, and enforcement across regions and teams. You will also play a key role in driving strategic direction, enhancing operational efficiency, and supporting the global operations of the IAM Business Operations function.

Key Responsibilities

• Act as the central point for defining, implementing, and enhancing IAM processes on a global scale.
• Ensure all IAM processes, controls, and activities align with the IAM Target Operating Model and business objectives.
• Drive continuous improvements to increase efficiency and effectiveness in IAM operations.
• Govern the development and implementation of KPIs, metrics, and SLAs to support decision-making.
• Monitor and ensure compliance with IAM policies, controls, and security standards.
• Conduct risk management and provide regular reporting.
• Lead the adoption of new processes, policies, and controls across the organisation’s technology areas.
• Provide coaching, advice, and guidance to junior team members to support team maturity.
• Collaborate with senior IAM leadership on strategic IAM initiatives.
• Support ad-hoc activities such as audits, incident management, and other operational priorities.

Key Requirements

Master’s degree in Business Administration, Engineering, IT, Computer Science, or a related field.

Strong design thinking, problem-solving, and conceptualisation skills.

Excellent communication and presentation skills, with the ability to engage senior stakeholders.

5+ years’ experience in IAM operations and process management, ideally with a global remit.

Background in OPEX, Lean, or Six Sigma methodologies.

Solid understanding of IAM concepts such as identity management, role management, segregation of duties (SoD), and access management.

Proven track record in driving process improvements and leading change in complex, global organisations.

Desired Experience

Experience in IAM Business Operations in a global environment.

Familiarity with IAM tools and applications in day-to-day operations.

Knowledge of regional regulatory requirements and IAM-related standards.

Ability to facilitate knowledge sharing and best practices across teams.

Experience leading teams, managing vendors, and working with third-party providers.

Consulting experience is advantageous.