Hybrid Collaboration Services Engineer (L2)

NTT; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking a Collaboration Managed Services Engineer (L2) to ensure smooth functioning of client Collaboration and Communication systems. This role involves technical incident resolution, mentoring L1 teams, and proactive monitoring. Ideal candidates should possess moderate knowledge of collaboration applications and experience in managed services. Join a diverse team that values innovation and collaboration, and enjoy a hybrid work model. Apply to accelerate your career today.

Formación

• Moderate knowledge of voice, video, and collaboration modalities is required.
• Experience in using ticketing tools like ServiceNow is preferred.
• Ability to communicate effectively across diverse social groups is necessary.

Responsabilidades

• Proactively monitor client Collaboration and Communication systems.
• Resolve technical incidents to maintain client satisfaction.
• Support and mentor L1 teams to enhance skills.

Conocimientos

Collaboration Applications knowledge

Cloud Voice knowledge

Managed services experience

Communication skills

Teamwork

Active listening

Technical command of complex incidents

Project planning

Educación

Diploma or degree in IT/Computing

Herramientas

ServiceNow

Descripción del empleo

A global technology services provider is seeking a Collaboration Managed Services Engineer (L2) to ensure smooth functioning of client Collaboration and Communication systems. This role involves technical incident resolution, mentoring L1 teams, and proactive monitoring. Ideal candidates should possess moderate knowledge of collaboration applications and experience in managed services. Join a diverse team that values innovation and collaboration, and enjoy a hybrid work model. Apply to accelerate your career today.