Hybrid Claims & Customer Service Specialist (German/English)

Cigna; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global health service company is seeking a motivated individual for a customer service role focusing on Life Insurance. The position requires complaint resolution and strong language skills, particularly in German and English. The successful candidate will thrive in a multicultural team environment and manage all claims and administration tasks efficiently. This role offers a hybrid work model with 4 days from home and 1 day in the Madrid office, along with comprehensive social benefits.

Servicios

Private Medical Insurance

Dental Insurance

Restaurant Card

Educational Development Program

Foreign Language Scholarship

100% sick leave coverage

Flexible compensation

Formación

• Experience in a customer service focused organization.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficient in multiple languages, with German and English preferred.

Responsabilidades

• Provide the highest level of customer service and resolve complaints.
• Manage all administration tasks including emails and faxes.
• Identify process improvements and make recommendations.

Conocimientos

Experience in Life Insurance products

Experience in Complaints resolution

Experience in a Contact Centre

Proficient in Microsoft Office

Advanced level of German

Advanced level of English

Excellent attention to detail

Strong interpersonal skills

Desirable Commercial skills

Ability to work under own initiative

Ability to prioritize workflow

Ability to identify customer needs

Herramientas

Microsoft Office

Descripción del empleo

A leading global health service company is seeking a motivated individual for a customer service role focusing on Life Insurance. The position requires complaint resolution and strong language skills, particularly in German and English. The successful candidate will thrive in a multicultural team environment and manage all claims and administration tasks efficiently. This role offers a hybrid work model with 4 days from home and 1 day in the Madrid office, along with comprehensive social benefits.