Hybrid B2B Customer Experience Specialist – Madrid

CommScope; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global telecommunications company based in Madrid is seeking a Customer Experience Representative. This role involves managing customer orders and queries in a dynamic B2B environment. Candidates should possess strong interpersonal skills and have experience with Microsoft Excel. Join a team that values your contribution to customer satisfaction and process improvements. This position offers a hybrid work model with great opportunities for growth.

Formación

• Previous experience in a data-driven environment within a matrix and multinational organization.
• Knowledge of Microsoft tools, especially Excel.

Responsabilidades

• Provide crucial support to Business Segments handling customer orders.
• Resolve customer queries and manage order intake in a B2B environment.
• Deliver exceptional customer service from order to delivery.

Conocimientos

Excellent interpersonal skills

Proactive problem-solving

Herramientas

Microsoft Excel

SAP

CRM

Salesforce

Power BI

Power Apps

Descripción del empleo

A global telecommunications company based in Madrid is seeking a Customer Experience Representative. This role involves managing customer orders and queries in a dynamic B2B environment. Candidates should possess strong interpersonal skills and have experience with Microsoft Excel. Join a team that values your contribution to customer satisfaction and process improvements. This position offers a hybrid work model with great opportunities for growth.