HR SSC-Madrid

Cainiao Group; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading logistics and supply chain company in Madrid is looking for an HR Specialist to manage employee life cycle processes such as onboarding and benefits administration. The ideal candidate will have strong communication skills, knowledge of local labor laws, and experience in data governance. This role is vital for supporting employee inquiries and optimizing HR processes for efficiency.

Formación

• Experience in managing core HR processes including onboarding and employee benefits.
• Ability to effectively communicate and respond to employee inquiries.
• Skills in data management and optimization for HR processes.

Responsabilidades

• Manage HR processes for onboarding, transfer, and termination.
• Administer employee benefits programs and ensure compliance.
• Support HR service inquiries and maintain employee communication channels.
• Identify opportunities for HR process optimization and automation.

Conocimientos

Employee data governance

HR policy interpretation

Process and system improvement

Communication skills

Knowledge of local labor laws

Descripción del empleo

1. Employee Life Cycle Management

• Manage core HR processes including onboarding, transfer, termination, and contract signing / renewal for assigned countries.
• Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
• Optimize employee data governance to improve data quality and consistency.
• Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration

• Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
• Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
• Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support

• Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
• Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
• Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization

• Identify and implement process and system improvement opportunities to enhance automation and digitalization.
• Maintain and update HR module SOP documentation to ensure process standardization and compliance.
• Participate in key digital HR projects, including Hi HR system and payroll submission automation.
• Deliver regular HR reports and analytics to support business decision-making.