HEAD OF OPERATIONS

B2B Recursos Humanos; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa bien establecida en el sector turístico busca un Director de Operaciones para liderar la gestión de propiedades y optimizar el rendimiento financiero. El candidato ideal tendrá experiencia en liderazgo de operaciones multi-sitio, una sólida comprensión de la legislación española sobre gestión de propiedades, y habilidades excepcionales de comunicación y negociación. Este emocionante rol incluye la responsabilidad de establecer estrategias, gestionar presupuestos y fomentar un excelente servicio al cliente, todo en un entorno dinámico y colaborativo. Si te apasiona el sector y deseas contribuir al éxito de una marca de calidad, esta es tu oportunidad.

Servicios

Seguro privado

Teléfono y MacBook

Evento educativo anual

Formación

• Liderazgo en operaciones multi-sitio, preferentemente en turismo o sector inmobiliario.
• Conocimientos en legislación española sobre gestión de propiedades.

Responsabilidades

• Desarrollar y ejecutar estrategias de gestión de propiedades para alcanzar objetivos financieros.
• Liderar y motivar al equipo, asegurando un servicio al cliente de alta calidad.

Conocimientos

Liderazgo y gestión de operaciones multi-sitio

Conocimientos financieros

Comunicación efectiva

Orientación al cliente

Capacidad de negociación

Atención al detalle

Español (nivel alto)

Actitud emprendedora

Educación

Licenciatura en Administración de Empresas

MBA

Gestión Hotelera

Herramientas

CRM

Excel (nivel alto)

Herramientas de análisis BI

Descripción del empleo

B2B RECURSOS HUMANOS is selecting an HEAD OF OPERATIONS for a well-established company in the tourism sector, dedicated to vacation apartment rentals in the province of Málaga.

The new Head Of Operations And Decoration will develop and execute the Company's strategies related to property management of the Company's asset operations, leading team members on the assigned portfolio of properties and implementing and continually improving policies, procedures and practices that enable P/L overall, as well as each property, to meet and exceed budgeted financial targets and achieve operational performance and people objectives.

KEY ROLE RESPONSIBILITIES:

• Establishing and executing the Company’s strategies and practices related to property management operations meeting and exceeding budgeted financial goals and achieving operational performance and people objectives.
• Ownership of company P/L. Developing and monitoring budgets and processes for the company and overseeing attainment of budgeted goals by analysing and evaluating financial statements and working with team to address and resolve gaps in the financial performance.
• Exercise supportive and inspiring leadership to team and provide supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with company policies, values, and business practices.
• Operation management with an eagle eye on optimisation of costs and lean processes to improve efficiency and productivity, and implement ideas that achieve operational excellence.
• Onboarding of new assets and key account management planning maintaining productive cross-functional collaboration with team to achieve agreed Project deliverables.
• Stay ahead of new trends in industry technology & business integration and support development of strategy and implementation.
• Lead and ensure best practice in legal & administration.
• Reviewing, analysing, and interpreting competitor and market data that may impact the performance of inventory and work with team to develop and implement sales and marketing plans that drive KPIs such as ADR, occupancy and revenue.
• Defining and establishing procurement requirements and relationships for operating supplies, equipment and essential services.
• Thrive for excellence in guest experience and contribute to building a 5* star quality brand by creating positive memorable experiences by exceeding customer expectations.
• Ensuring that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections and communicates concerns and requests for capital as needed to maintain the asset performance.

OFFER:

• Permanent Employment Contract.
• Full-time position.
• Working hours: 10:00 AM - 6:00 PM / 1:00 PM - 9:00 PM (likely rotating based on business needs).
• Salary: €30,000 - €45,000 + variable (to be determined).
• Private Insurance.
• Phone and Laptop Mac.
• One yearly educational event.
• Role based in Málaga.
  
  

If you identify with the company and are interested in joining an exciting career project, send your CV to [e-mail] with the subject: CANDIDATE FOR HEAD OF OPERATIONS.

KNOWLEDGE & QUALIFICATIONS:

• Degree in Business Administration and/or Hotel Management, and possession of an MBA.
• Strong proficiency in utilising business system softwares such as CRM, Excel (High level), BI analytic tools.
• Strong practical understanding of Spanish legislation relating to tenanted property and buildings management or relevant qualification.

EXPERIENCE & SKILLS:

• Experience in the leadership and management of multi-site operations ideally in a related industry sector, e.g. leisure, retail, hospitality or the property sector where service through teams, revenue and occupancy will all be key profit drivers.
• Experience of bringing a new asset, product or service to operational performance.
• Experience of working in multi-disciplinary team environment.
• Entrepreneurial attitude and spirit with strong work ethics.
• A culture of excellence service focus being able to set and exceed top standards.
• Strong commercial awareness and high level of capability and competence with financials.
• Solid negotiating and relationships skills to nurture long term relations with company stakeholders.
• Displays resilience when responding to changing schedules, last minute and urgent requests.
• Excellent communication skills and the ability to lead with impact and influence creating a strong and proactive team working environment.
• A dynamic and confident leader with a hospitality ethos.
• High level English spoken and written.
• Highly detail-oriented.

DESIRABLE:

• A knowledge and understanding of change management with the ability to effectively and implement it when required.
• Experience working in an environment with an international dimension.
• Additional language fluency.