Guest Relations Agent

The Ritz-Carlton; Tenerife; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury hospitality resort in Tenerife is seeking a Guest Relations Agent to deliver exceptional service and create memorable moments for guests. The ideal candidate should have strong communication skills, previous experience in premium customer service, and the ability to connect with guests in both English and Spanish. This role requires a valid work permit for Spain. A competitive salary and attractive benefits package are offered, alongside career growth opportunities within an international company.

Servicios

Attractive above-market salary

Explore Rate privileges at 9,500 Marriott hotels

20% F&B discount at all Marriott properties

Up to 75% off flights for Tenerife residents

Birthday surprise

Complimentary stay after one year

13th and 14th salary payments

Innovative training opportunities

Complimentary meals in employee restaurant

Uniform and cleaning service provided

Comprehensive corporate medical care

Formación

• Previous experience in Front Office, Guest Relations or premium customer service is preferred.
• Confident in communicating in both English and Spanish; German or additional languages is a strong advantage.
• Possess a valid work permit for Spain.

Responsabilidades

• Warmly receive and escort guests for a memorable experience.
• Serve as the main contact for guest inquiries and requests.
• Anticipate guest needs and preferences.
• Handle guest challenges with empathy and discretion.
• Coordinate with various departments for seamless service.
• Follow up with VIP guests and those celebrating special occasions.
• Ensure guest information is accurately recorded in internal systems.

Conocimientos

Communication skills

Customer service experience

Problem-solving

Team player

Bilingual (English and Spanish)

Adaptability

Descripción del empleo

Instantly recognizable, The Ritz‑Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort's verdant gardens. A renowned gastronomic destination, the resort features world‑class restaurants ranging from simple, light cuisine to Michelin‑starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama's golden‑sand beach, we are a truly exceptional sanctuary in Tenerife.

JOIN OUR TEAM!

As a Guest Relations Agent at The Ritz‑Carlton Abama Resort in Tenerife.

Who are we looking for …

Are you passionate about creating memorable moments and delivering exceptional service from the very first interaction to the final farewell? As a Guest Relations Agent, you will be the face and presence of luxury hospitality within our resort. You will accompany guests throughout their stay, anticipating needs, personalizing each interaction, and ensuring that every moment exceeds expectations. If you love building genuine connections, finding elegant solutions, and delivering impeccable service, we would be delighted to meet you!

Your responsibilities will include …

• Warmly receiving, greeting, and escorting guests to ensure a smooth and memorable arrival and departure experience.
• Serving as the main point of contact for any guest inquiries, requests, and special needs throughout their stay.
• Anticipating guest preferences and expectations, delivering personalized experiences in line with our Gold Standards.
• Handling challenges or issues with empathy, discretion, and efficiency to guarantee guest satisfaction.
• Coordinating with Front Desk, Housekeeping, F&B, Spa and other departments to ensure seamless guest experiences.
• Proactively following up with VIP guests, repeat visitors, and those celebrating special occasions.
• Assisting in designing and delivering amenities, surprises, and personalized touches for guests.
• Ensuring all relevant guest information is accurately recorded and updated in our internal systems.
• Supporting Front Office operations as needed, always providing warm, elegant, and professional service.
• Staying informed about resort services, activities, promotions and local attractions to enhance each guest's stay.

What we are looking for …

• A natural communicator who makes every guest feel valued and unique.
• Ideally, previous experience in Front Office, Guest Relations or premium customer service.
• Strong ability to connect, listen and find solutions, even in challenging situations.
• A genuine team player who brings positive energy to the workplace.
• Confident communication in both English and Spanish; German or additional languages will be a strong advantage.
• You hold a valid work permit for Spain.

How we inspire you …

Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction.

• Attractive above‑market salary and flexible compensation.
• "Explore Rate" privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents.
• 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort.
• Up to 75% off flights for residents of Tenerife to Mainland Spain.
• Extensive corporate benefits with many leisure and travel discounts.
• A special birthday surprise.
• A complimentary stay in our resort after one year of service.
• 13th and 14th salary payments.
• Innovative training and development through our own corporate university.
• Career growth opportunities within an international company.
• Complimentary meals in the employee restaurant.
• Uniform and cleaning service provided (where applicable).
• Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues.
• Participation in our social responsibility initiatives to give back to the community.
• Comprehensive corporate medical care.

Interested?

Apply now on MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people‑focused culture. We are committed to non‑discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law.