Global AM Service Coordinator - KPI, SLA & Partners

T-Systems Iberia; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology services company in Barcelona is seeking a Service Coordinator to manage the delivery of Application Maintenance services across Europe and Africa. This role involves overseeing service partners, ensuring quality documentation, and fostering a collaborative environment within a multicultural team. The position offers a hybrid work model, continuous training, flexible compensation, and more than 26 vacation days per year.

Servicios

Flexible schedule

Continuous training

Medical insurance

Life and accident insurance

More than 26 vacation days

Formación

• Control performance of service partners through KPIs and SLAs.
• Manage day-to-day partner relationships including incident management.
• Ensure all IT changes/projects are documented for partners.

Responsabilidades

• Coordinate delivery of Application Maintenance services.
• Collaborate with IT area leaders for service transitions.
• Be an active member of a multicultural team.

Conocimientos

Service Coordination

Partner Relationship Management

Quality Assurance

Communication

Descripción del empleo

A leading technology services company in Barcelona is seeking a Service Coordinator to manage the delivery of Application Maintenance services across Europe and Africa. This role involves overseeing service partners, ensuring quality documentation, and fostering a collaborative environment within a multicultural team. The position offers a hybrid work model, continuous training, flexible compensation, and more than 26 vacation days per year.