German speaking Technical Support Advisor

Velenosi&Meredith; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A technology services company in Barcelona is seeking a dedicated German Technical Support Advisor to provide exceptional technical support to customers. In this role, you will assist customers through various channels, troubleshoot technical issues, and maintain documentation. Candidates should possess a Bachelor's degree, strong problem-solving abilities, and fluency in German. The position offers competitive salary, flexible work hours, and opportunities for professional development.

Servicios

Competitive salary

Performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional development

Flexible work hours and remote work options

Formación

• Bachelor's degree in a relevant field or equivalent experience.
• Fluency in German.
• Proven experience in a technical support role preferred.
• Strong problem-solving skills and customer-oriented mindset.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and technical support tools.
• Ability to work independently and collaboratively.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and diagnose technical issues.
• Maintain detailed records of customer interactions.
• Create and update technical documentation and FAQs.
• Work closely with other teams to report bugs and share feedback.
• Provide training and guidance on product features.

Conocimientos

Fluency in German

Strong problem-solving skills

Excellent verbal and written communication skills

Customer-oriented mindset

Educación

Bachelor's degree in a relevant field or equivalent experience

Herramientas

Familiarity with CRM software

Descripción del empleo

We are looking for a dedicated German Technical Support Advisor to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
• Issue Diagnosis: Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions.
• Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
• Knowledge Sharing: Create and update technical documentation, FAQs, and user guides to assist customers and improve self-service options.
• Collaboration: Work closely with other teams (e.g., product development, engineering) to report bugs, share feedback, and contribute to product improvement.
• Training and Guidance: Provide training and guidance to customers on product features and best practices.
• Continuous Improvement: Stay updated on industry trends, product updates, and emerging technologies to enhance support capabilities.

Qualifications:

• Bachelors degree in a relevant field or equivalent experience.
• Fluency in German
• Proven experience in a technical support role, preferably in [specific industry or product type].
• Strong problem-solving skills and a customer-oriented mindset.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and technical support tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• [Optional: specific technical skills or knowledge related to your products/services.]
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Flexible work hours and remote work options.

Thanks to send your resume to [e-mail]