German speaking Payroll Service Delivery Manager in Spain

Zalaris; Granada; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global HR and payroll services leader in Andalusia seeks a Payroll Service Delivery Manager. This role requires managing German client relationships and overseeing SAP-related payroll processes. Candidates should have high proficiency in German and English, experience in HR payroll outsourcing, and a strong analytical mindset. The position offers competitive salary, professional development, and a hybrid working model, promoting a balanced work-life environment.

Servicios

Competitive salary

Hybrid working mode

Professional development opportunities

Dynamic collaborative environment

Flexible working hours

Work from home allowance

Reduced working hours in August

Formación

• In-depth understanding of German payroll (mandatory).
• Experience in outsourcing HR payroll or accounting.
• Ability to plan, prioritize, and structure work.

Responsabilidades

• Manage relationships with German clients as the primary liaison.
• Ensure services align with contractual SLAs by monitoring KPIs.
• Take ownership of financials including budgeting and forecasting.
• Implement change request processes efficiently.
• Lead automation initiatives and cost optimization.
• Collaborate with other functions for integrated service delivery.

Conocimientos

High proficiency in German

High proficiency in English

Customer relationship management

Process improvement skills

Problem-solving skills

Analytical mindset

Educación

Bachelor's or Master’s degree in Finance, Accounting, Business Administration, or related field

Herramientas

SAP HCM

Descripción del empleo

Role Summary

Step into a key operational role as a Payroll Service Delivery Manager at Zalaris. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP‑related German payroll processes, and driving operational excellence and compliance.

Your Responsibilities

• Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high‑quality service delivery.
• Ensure services are delivered in alignment with contractual SLAs by monitoring reporting and analyzing KPIs related to service excellence and customer satisfaction.
• Take ownership of your client’s service‑related financials including budgeting, forecasting, and cost monitoring.
• Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
• Ensure adherence to Zalaris internal controls, policies, and compliance standards.
• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost‑optimization opportunities.
• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

• High proficiency in German and English.
• In‑depth understanding of German payroll (mandatory).
• Experience in outsourcing HR payroll or accounting.
• Work experience with SAP HCM is an asset.
• Business‑minded with an analytical mindset.
• Ability to plan, prioritize, and structure work to achieve results.
• Strong customer relationship management and process improvement skills.
• Excellent problem‑solving, presentation, and negotiation skills.
• Proactive, energetic, and adaptable attitude.
• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field.

What we offer

• Competitive salary.
• Hybrid working mode offering flexibility and work‑life balance.
• Opportunities for professional development and career progression.
• A dynamic, inclusive, and collaborative work environment.
• The opportunity to contribute to a global leader in HR and payroll services.

Benefits

• Flexible working hours can be arranged in agreement with the manager.
• Work from home allowance.
• Reduced working hours during the month of August.

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant collaborative community of Tech HR and payroll experts dedicated to growing and innovating. #team Zalaris

Employment Type: Full‑Time

Vacancy: 1