German Speaking, Mainframe Customer Success Specialist

BMC Software; Madrid; A distancia; EUR 51.000 - 86.000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Customer Success Specialist to ensure clients achieve optimal value from BMC solutions. This remote role requires extensive experience with mainframe systems, strong communication skills in English and German, and a commitment to customer satisfaction. The ideal candidate will manage relationships, identify risks, and drive engagement for improved customer outcomes.

Servicios

Remote work flexibility

Diverse and inclusive culture

Professional development opportunities

Formación

• 10+ years of z/OS systems and Mainframe experience.
• Proven problem solving and analytical ability.
• Excellent time management skills.

Responsabilidades

• Ensure customers derive maximum value from their BMC investment.
• Mentor collaboration between customers and BMC functions.
• Develop customer Change Management strategies.

Conocimientos

z/OS systems

Mainframe

Communication skills in English

Business level German

Problem solving skills

Analytical ability

Educación

BS degree in Computer Systems or related field

Descripción del empleo

Country

Spain

State

Date Published

08-Jul-2025

Job ID

45240

Travel

You may occasionally be required to travel for business

This role can be based remotely in Spain

Looking for details about our benefits?

Description and Requirements

Overview

At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

The Customer Success Specialist (CSS) is responsible for ensuring the success of BMC Mainframe customers. The CSS will bring BMC best ideas, innovations, and capabilities to our portfolio of customers and match these to the customers' business goals, driving greater business value and executive alignment between BMC and the Customer.

As a CSS, you will be responsible for driving customer adoption and success by providing governance advice, usage / adoption recommendations, risk identification and mitigation. The end result is increased customer satisfaction, retention and expansion of the BMC footprint.

In addition to the business process and change management skills needed for the role, the CSS should possess Mainframe functional or IT expertise in combination with exceptional customer management experience at an executive level. Work closely with the entire account team to drive the customer relationship and alignment at all levels in order to execute the overall account strategy is key to your success.

You will also serve as an escalation point for issues that impact the customer's success and drive risk mitigation. CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.

Responsibilities

• As the Customer Success Specialist, you ensure that customers derive maximum value from their BMC investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
• Mentor and foster a working collaboration between customers, other BMC functions and partners.
• Ensure customer renewal and drive the growth of customer advocates.
• Partner with Sales to manage assigned accounts to ensure customer success with BMC.
• Partner with the customer to establish a transformational Business Roadmap / Blueprint to ensure achievement of business goals.
• Develop a comprehensive understanding of the customer's industry business challenges and objectives to appropriately map our IZOT portfolio features and associated business benefits to address their needs.
• Play a fundamental part in helping your customers establish and manage their Change Management / Governance / Centre of Excellence programs.
• Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan.
• Serve as a customer advocate in driving industry best practices and the evolution of BMC product and platform functionality, courses and administrative services integral to the customer's success.
• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and BMC.
• Contribute thought leadership and best practice, both internally and externally, around business transformation.
• Work with the other areas within Customer Success and BMC to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience.

Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

Qualifications

Required Skill / Competencies

• 10+ years z / OS systems, Mainframe, major subsystem (DB2, MF Ops, Mainview experiences would be plus)
• Communication skills (verbal & written) in English and business level German
• Customer handling skills, preferred
• Proven problem solving and analytical ability.
• Excellent organizational / time management skills.
• Ability to handle multiple tasks concurrently.
• Analytical and problem-solving abilities
• Expertise and experience dealing with large, complicated accounts preferred
• Experience in leading and facilitating executive meetings and workshops preferred
• BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and / or applications

Our Commitment to You

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is €51,300 - €85,500