German Speaking Customer Service Representative - Porto (On-site)

Cross Border Talents; Málaga; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A customer service company is seeking a German-speaking Customer Service Representative to deliver high-quality support to customers. Responsibilities include handling inquiries via phone, email, or chat, providing accurate information, and ensuring customer satisfaction. A C2 level in German is mandatory, along with good English skills. The role offers a monthly salary of €1,300 plus performance bonuses and other benefits. The ideal candidate should have strong communication and problem-solving skills and be available for rotative shifts.

Servicios

€1,300 per month

€200 performance bonus

Welcome bonus

Meal allowance

Relocation Support

Formación

• Must have a C2 level in German.
• Good proficiency in English is required.
• Must possess strong communication and problem-solving skills.

Responsabilidades

• Handle customer inquiries in German via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain a high level of customer satisfaction.
• Document interactions and follow internal procedures.
• Collaborate with internal teams when necessary.

Conocimientos

German C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Descripción del empleo

German Speaking Customer Service Representative - Porto (On-site)

Location: Porto, Portugal
Work Model: Onsite

Working Hours

• Monday to Sunday: 06:00 – 21:00 (Rotative shifts)
• 2 rotative days off

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and ensuring a positive customer experience in German. No prior experience needed.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German
• Provide accurate information and resolve issues in a timely manner
• Maintain a high level of customer satisfaction
• Document interactions and follow internal procedures
• Collaborate with internal teams when necessary

Requirements

• German C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotative shifts
• Starting date: 22/Jan/2026

Compensation & Benefits

• €1,300 per month
• €200 per month performance bonus
• Welcome bonus
• Meal allowance
• Relocation Support (details will be shared in the upcoming step)