German Presales Representative - Biotechnology (Remote in Spain)

Teleperformance; A distancia; EUR 23.000; Jornada completa

Descripción de la vacante

A global leader in customer service is seeking a Presales Representative in Barcelona. Candidates must have a degree in a relevant field and fluent German. Responsibilities include executing outbound calls, ensuring customer satisfaction, and identifying business opportunities. The role offers a salary of €22,200 per year plus bonuses, a permanent contract, and a supportive work environment with opportunities for growth.

Servicios

Dynamic business casual environment

Continuous training and certifications

Referral Program with bonuses

Relocation Package

Established career path

Formación

• Strong technical aptitude and ability to quickly learn and understand complex scientific concepts.
• Native level of German with an excellent English level (spoken & written) is required.
• Previous experience with analytical instrumentation sales (CMR) is desirable.

Responsabilidades

• Execute daily outbound phone calls and respond to emails regarding clients inquiries.
• Ensure client satisfaction by excellent customer care.
• Proactively detect possibilities of cross-selling and up-selling.

Conocimientos

Customer satisfaction focus

Technical aptitude

Communication

Collaboration

Cross-selling and up-selling

Attention to detail

Educación

Degree in Biology, Biochemistry, Chemistry, Biotechnology, or similar fields

Herramientas

Microsoft Office

Business Intelligence tools

Descripción del empleo

Teleperformance Overview

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Presales Representative – German

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Presales Representative with a high level of German to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Main responsibilities

• Execute daily outbound phone calls and respond to emails regarding clients inquiries and detect and establish new business possibilities in selected market area
• Ensure client satisfaction by excellent customer care in every contact throughout the sales cycle.
• Proactively detect possibilities of cross-selling and up-selling and establish new business possibilities
• Retain and grow the existing base of customers
• Interpret customer needs and proactively act to understand those needs

We hope from the candidates

• Degree in Biology, Biochemistry, Chemistry, Biotechnology, Biomedicine, or similar fields is considered an advantage
• Strong technical aptitude and ability to quickly learn and understand complex scientific concepts
• Ability to work collaboratively with cross-functional teams, including sales, marketing, and product development
• Previous sales experience in managing own sales funnels and being in close contact with clients
• Native level of German with an excellent English level (spoken & written) is required
• Previous experience with analytical instrumentation sales (CMR) and Microsoft Office are desirable
• Able to multitask and stay detail oriented
• Knowledge of Business Intelligence tools
• Motivation & personality seeking customer satisfaction in a multi-stakeholder environment
• Experience working in a lab environment or in service sales
• Experience in a call centre environment performing outbound calls
• Experience working in a lab environment or in service sales

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer

• A full-time position with working hours from Monday to Friday
• Salary: 22.200€ gross/year + up to 6.000€ gross/year in bonus + 1.800€ gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Permanent Contract
• Relocation Package
• Established career path to grow within the project
• Continuous training and certifications
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Excellent work environment, great colleagues, social arrangements and personal development