German Customer Support Specialist - Digital Advertising

TP Spain; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

Join a leading digital services company in vibrant Barcelona as a Customer Service Specialist with a focus on Google Local Services Ads. This full-time hybrid position offers a competitive salary, performance bonuses, and extensive benefits, including private health insurance and career growth opportunities. Utilize your expertise in compliance and customer support to aid businesses effectively.

Servicios

Private Health Insurance

Continuous skill development and certifications

Engaging workplace culture with contests

Clear career growth opportunities

Formación

• C2-level German and fluent English required.
• 2+ years of experience in legal compliance, trust & safety, or verification.
• Knowledge of home services industries preferred.

Responsabilidades

• Process and validate licensing and registration submissions for reviews.
• Provide support for advertisers through phone and email.
• Guide businesses through onboarding processes.

Conocimientos

Customer Service

Communication

Organizational Skills

Attention to Detail

Self-Driven

Educación

Bachelor’s degree in Business or related fields

Descripción del empleo

DescriptionReady to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere! Responsibilities : Verification Operations : Process and validate license, insurance, and business registration submissions for new reviews and recertifications.Support & Escalations : Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertiseContent Compliance : Provide responsive phone and email support for advertisers using review and related services.Performance Monitoring : Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.Onboarding Assistance : Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.Expert Guidance : Develop expertise in regional onboarding processes, advising businesses on verification requirements.Ad-Hoc Operations : Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

RequirementsC2-level German and fluent English.Experience in customer service.Strong communication, organizational, and customer-facing skills with a keen eye for detail.Self-driven and able to manage tasks independently while meeting deadlines.Preferred Qualifications : Bachelor’s degree in Business or related fields.2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.Knowledge of home services industries (e.g., plumbing, electrical).

Offer

BenefitsFull-time (39 hours / week) hybrid position in Barcelona with a salary of €22,200 gross / year plus up to €1,000 gross / year in bonuses. Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.Relocation packagePrivate Health Insurance. Continuous skill development and certifications. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea