Genesys Cloud Consultant

Sabio Group; Madrid; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a passionate Genesys Cloud Consultant to join their evolving team. The role involves deploying and maintaining Genesys solutions, integrating various systems, and driving change within the organization. Ideal candidates will have expertise in Genesys Cloud tools, project execution experience, and a willingness to learn. Benefits include remote working options and health insurance.

Servicios

Remote and flexible working options

Life insurance

Private health insurance

Formación

• Knowledge of Genesys Cloud CX tools and modules.
• Experience in project execution.
• Familiarity with Agile methodologies, especially Scrum.

Responsabilidades

• Design and build solutions involving Genesys automation and reporting.
• Integrate with Call Recording, Workforce Management, and CRM systems.
• Deploy and maintain Genesys IVRs and multi-channel solutions.

Conocimientos

Genesys Cloud CX

Telephony setup

Scripting and Architect

Data Actions

Campaign management

Real-time reporting

Digital channels

Project execution

Educación

Genesys Cloud certifications (GCP-CX)

Herramientas

Salesforce

Microsoft Dynamics 365

PowerBI

Descripción del empleo

Sabio is a global company and the leading independent UK contact centre solution provider. We work with leading brands and partners worldwide, helping them build high-quality, secure, and robust platforms and solutions.

We offer expertise and solutions to meet our customers' needs in an ever-changing world. Our core products focus on creating state-of-the-art real-time communication platforms and contact centre system integration. At Sabio, we love what we do—learning, experimenting, and building the best products to deliver excellent customer experiences using the best tools available. We are brave, hardworking, and committed to quality. We thrive on challenge and encourage a 'dare' mindset. Our team has a strong engineering problem-solving background and a ‘can-do’ attitude that is central to everything we do.

We are currently seeking a passionate and enthusiastic Genesys Cloud Consultant to join our team.

We value individuals with the right cultural fit and the potential to drive our business forward. We also look for those eager to develop new skills and knowledge, as our growth depends on yours. You will play a key role in driving change within our organization, joining a department that is constantly evolving.

Key Responsibilities

The candidate will be part of a highly skilled team deploying and maintaining Genesys IVRs, reporting, multi-channel solutions, Call Recording, Workforce Management Solutions, and CRM systems from leading software providers.

Primary Tasks :

• Design and build solutions involving Genesys automation, reporting, and multi-channel communication
• Integrate with Call Recording, Workforce Management, and CRM systems from other top software providers

Skills, Knowledge & Expertise

• Knowledge of Genesys Cloud CX tools and modules, including :
• Basic configuration : agents, groups, skills, roles
• Routing strategies for incoming and outgoing calls
• Telephony setup : sites, edges, trunks, outbound routes
• Scripting and Architect : designing voice flows, digital channels, bots, and integrations with DialogFlow and external systems via data actions and tables
• Data Actions : creating web services for external system integration
• Campaign management : progressive, preview, and power campaigns
• Real-time reporting capabilities
• Digital channels : Email, Chat, social media integrations (WhatsApp, Facebook, Twitter)
• Experience in project execution

Nice to Have :

• Genesys Cloud certifications (GCP-CX)
• Experience with Single Sign-On (SSO)
• CRM integrations : Salesforce, Microsoft Dynamics 365
• External reporting tools : PowerBI
• Knowledge of Genesys API, process automation triggers, and workflows for complex implementations
• Familiarity with Agile methodologies, especially Scrum

Join a friendly and passionate team that encourages learning and career development.

Benefits may include :

• Remote and flexible working options
• Life insurance
• Private health insurance
• And many more (benefits vary by location)

The Small Print

Strictly no agencies; resumes submitted without prior request will not be considered. Candidates must have the right to work in the UK or EU. Sponsorship is not available for this role.

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