Front Office Manager (Maternity Cover)

Bikini Island & Mountain Hotels; Islas Baleares; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A vibrant hotel in Spain seeks a FO Manager for maternity cover to oversee the guest journey and ensure compliance with front office procedures. The ideal candidate has a strong background in hospitality, preferably in a 4* or 5* hotel, and possesses exceptional leadership and decision-making skills. This full-time position offers professional growth opportunities in a dynamic environment. Candidates should be ready to embrace a unique hotel culture and contribute to a memorable guest experience.

Servicios

Friends' rates in partner hotels

Discounts in NENI restaurants

Formación

• Previous experience as Head of Reception in 4* or 5* hotels.
• High level of English; third language an advantage.
• Knowledge of hotel management systems and guest messaging platforms.

Responsabilidades

• Ensure compliance with Front Office Standard Operating Procedures.
• Oversee the guest journey and overall customer experience.
• Support the reception team during peak hours.

Conocimientos

Leadership

Organizational skills

Communication

Decision-making

Incident resolution

Herramientas

Opera Cloud

Microsoft 365

SharePoint

Descripción del empleo

Set in charming Colònia de Sant Jordi, on Mallorca's south coast, Bikini Hotel Es Trenc is the ultimate beach destination where relaxed coastal vibes meet the energy of our vibrant lifestyle hotel.

We offer more than just a hotel stay – it's a unique journey driven by tasteful NENI food, hippie design, rich music, mindful movement and heartfelt service.

FO Manager (Maternity Cover)

What's waiting for you? Founders of 25Hours hotels create exceptional and fun experiences, blending professionalism and pushing beyond limits. Designhotel in a vibrant & dynamic atmosphere. Everyone is welcome, embracing individuality, unique personalities, and creativity.

5 working days/week with digital reporting of working hours. Long season duration of up to 8 months with high occupancies. Always be in action… Yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.

Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants. Welcome to our Bikini world: opportunities for professional growth and development.

What's in your luggage?

• Previous experience as Head of Reception in 4* or 5* hotels.
• Proficiency in the Hotel Management System (PMS) Opera Cloud.
• High level of English; third language an advantage.
• Strong leadership, organizational and decision‑making skills.
• Excellent communication and incident‑resolution abilities.
• Knowledge of functional systems such as Microsoft 365 & SharePoint, Guest‑messaging platforms, Direct booking & reservation tools, OTA back‑end management portals, Guest experience platforms, Supplier & invoicing systems, Staff & HR management systems.

What’s your job about?

• Ensure compliance with Front Office Standard Operating Procedures.
• Oversee the guest journey and overall customer experience.
• Support the reception team during peak hours.
• Oversee the store and support its developments.
• Review PMS traces and initiate communication with involved departments.
• Coordinate daily with Reservations, Revenue Management, and F&B/Operations.
• Oversee VIP guests and special arrivals.
• Coordinate daily room planning with Housekeeping.
• Review no‑shows and initiate appropriate actions.
• Manage and prioritize departmental email communication.
• Approve Front Office invoices and supplier management.
• Supervise the SPA schedule and ensure proper coordination.
• Plan and oversee work schedules and vacation planning.
• Provide continuous training, coaching, and team development.
• Support staff performance and professional growth.

Next Steps

Apply with your CV including a letter or even better video of motivation and your salary expectations. We look forward to all applications and remain available for all questions that may arise.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Hospitality