French-Speaking Luxury Customer Experience Specialist

EU Best Jobs; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a customer service representative fluent in French and English. The role involves delivering exceptional service, troubleshooting, and managing customer relationships. Ideal candidates will have a background in premium or luxury brands and possess strong interpersonal skills. The agency offers relocation support, competitive salaries, healthcare benefits, and professional development opportunities.

Servicios

Complete support for relocation

Competitive monthly salary (14 salaries per year)

Health care benefits and discounts

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment

Formación

• Excellent French language skills.
• Very good English communication skills.
• Previous experience in customer service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor's degree preferred.

Responsabilidades

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

Descripción del empleo

A leading recruitment agency is seeking a customer service representative fluent in French and English. The role involves delivering exceptional service, troubleshooting, and managing customer relationships. Ideal candidates will have a background in premium or luxury brands and possess strong interpersonal skills. The agency offers relocation support, competitive salaries, healthcare benefits, and professional development opportunities.