French Customer Advisor Barcelona Spain

Cross Border Talents; Barcelona; Presencial; EUR 20.000; Jornada completa

Descripción de la vacante

A leading technology services company is seeking a Technical Support Expert to assist users across multiple channels. The ideal candidate will possess strong bilingual skills in French and English, alongside prior customer support experience. This full-time position offers a competitive salary, comprehensive training, and opportunities for personal development.

Servicios

Relocation Package including flight/train tickets

600€ after 1 month in the company

PCR test cost compensation

Continuous training and development program

Dynamic business casual environment

Formación

• Native French speaker with C1 English proficiency.
• Previous customer-facing experience (B2B or B2C).
• Experience in multi-channel customer support.

Responsabilidades

• Interact with users via email, phone, and chat.
• Troubleshoot technical questions including software and hardware.
• Analyze users’ account setups to recommend solutions.

Conocimientos

Technical problem-solving

Customer service

Communication

Attention to detail

Descripción del empleo

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be :

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need :

• Native level of French and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

What do we offer :

• Full-time (39 hours / week) from 08.00 until 22.00, from Monday to Sunday
• Relocation Package :

Flight / Train tickets

• 600€ after 1 month in the company
• PCR test cost compensation
• Salary : 19.220,00€ gross / year
• Continuous training and development program
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team