First Line Analyst - French & Italian 80% FROM HOME

Computacenter AG & Co. oHG; Barcelona; Híbrido; EUR 17.000 - 21.000; Jornada completa

Descripción de la vacante

A leading technology service provider in Barcelona seeks a First Line Analyst with advanced skills in French and Italian. The role involves supporting users with IT queries, resolving issues, and ensuring customer satisfaction. The position offers a full-time contract with 80% remote work and excellent benefits, including training, career development, and language classes.

Servicios

Ticket restaurant vouchers (€1100 per year)

Access to VIP District discounts for gyms, restaurants, etc.

Free online language classes

Formación

• You have an advanced or native level of French and Italian.
• You have an advanced level of English.
• You possess outstanding communication skills and a customer-focused mindset.

Responsabilidades

• Answering and supporting queries via tools, phone, and email.
• Resolving IT issues encountered during office work.
• Maintaining and improving customer satisfaction levels.

Conocimientos

Advanced or native level of French

Advanced level of Italian

Advanced level of English

Outstanding communication skills

Customer-focused mindset

Interest in IT

Descripción del empleo

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First Line Analyst - French & Italian 80% FROM HOME

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.

We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services and assist every employee and business partner of our customers as individuals, by finding practical solutions to their IT problems.

Your daily tasks will be:

• Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
• Resolving IT issues encountered during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of unresolved problems to the appropriate teams
• Maintaining and improving customer satisfaction levels
• Communicating with team members and different departments

What do we offer you?

• Remote work 80% of the time, with 4 days/month on-site
• Full-time contract, 39 hours/week
• Ticket restaurant vouchers (€1100 per year) after 3 months
• Annual gross salary of €20,535.87
• An international environment where support and respect are prioritized
• Access to VIP District discounts for gyms, restaurants, car washes, etc.
• Career development and leadership program opportunities
• Free online language classes (German, French, Spanish, English)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if:

• You have an advanced or native level of French and Italian
• You have an advanced level of English
• You are interested in learning about IT
• You have a positive, can-do attitude and enjoy problem-solving
• You have logical thinking and enjoy helping others resolve issues
• You possess outstanding communication skills and a customer-focused mindset
• You enjoy working in a team
• You respect schedules and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide supporting our international clients in their digital transformation journey.

Our professionals serve corporate and government clients across various industries, supporting around 4.2 million users from our Global Service Desk in more than 70 countries, speaking 30 languages.

Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal growth. Our community-oriented atmosphere makes you feel part of a great team.

Interested in joining a company with a strong community spirit? We're growing, hiring, encouraging, empowering, and supporting. #CCwinningtogether