Field Service Engineer

Leica Microsystems; Getafe; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A healthcare technology company is seeking a Field Service Engineer based in Madrid to provide professional after-sales service and support installations. The ideal candidate has a Bachelor's degree in Engineering, is fluent in English and Spanish, and has strong communication skills. This position involves significant travel within the region and requires excellent problem-solving abilities. Join a team committed to making a real difference in life sciences and diagnostics.

Servicios

Paid time off

Life insurance

Pension plan

Meal vouchers

Discount benefits

Formación

• Must have a valid driver’s license with an acceptable driving record.
• Ability to travel within the Spain Central Region and eventually to other regions in Iberia (up to 70% travel).
• Ability to lift, move, or carry equipment and tools.

Responsabilidades

• Delight customers through timely and competent responses.
• Conduct service, repair, and/or installation of products at customer sites.
• Respond to customer support calls within the assigned territory.

Conocimientos

Strong communication skills

Microsoft Office

Fluent in English and Spanish

Educación

Bachelor’s Engineer Degree or similar

Descripción del empleo

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System, which makes everything possible.

The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge.

Working across all levels of the business, you will contribute to the growth of the overall business beyond service. This requires collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.

This position reports to the Iberia Service Manager and is part of the Iberia Service Team. The FSE will be based in Madrid; however, the role will be fully remote.

In this role, you will have the opportunity to :

Delight customers through timely and competent responses to their needs, coupled with clear communication. Collaborate closely with the Service Team to ensure all customers in the region receive professional after-sales service.

Support Sales Representatives in activities such as installations and demos/exhibitions. Conduct service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.

Respond to customer support calls within your assigned territory. Diagnose system failures and determine the most cost-effective solutions. Escalate complex issues to higher levels of technical support or quality reporting systems.

Help our organization grow by providing high-quality support to existing customers and helping identify new customers and opportunities during your time in the field.

The essential requirements of the job include :

• Bachelor’s Engineer Degree or similar
• Fluent in English and Spanish
• Excellent Microsoft Office skills (Word, Excel, PowerPoint)
• Strong communication skills
• Ability to travel within the Spain Central Region and eventually to other regions in Iberia (up to 70% travel). Must have a valid driver’s license with an acceptable driving record. Ability to lift, move, or carry equipment and tools.

It would be a plus if you also possess previous experience in :

• Handling repairs, calibrations, upgrades, and allied tasks
• Networking, influencing, and communicating effectively across functions and at all levels
• Training and/or coaching experience
• Maintaining and applying global processes
• Delivering standardization, simplification, and continuous improvement across key business areas
• Working in a matrix organization, including building relationships remotely and cross-culturally

Leica Microsystems, a Danaher operating company, offers comprehensive, competitive benefit programs that add value to our lives. Whether it’s healthcare or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

We believe in designing a better, more sustainable workforce.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive benefits package including paid time off, life insurance, pension plan, meal vouchers, and discount benefits. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of both visible and invisible differences in our workforce, workplace, and markets. Our associates, customers, and shareholders contribute unique perspectives due to these diverse attributes.