Fashion customer representative (italian - speaking) on-site tr05

Concentrix; Madrid; Presencial; EUR 19.000 - 22.000; Jornada completa

Descripción de la vacante

A leading customer service company located in Madrid is seeking a dedicated Customer Support Agent to provide exceptional service. The ideal candidate will bring C2-level Italian and advanced English skills, along with experience in a contact center. Responsibilities include supporting customers via various channels, offering guidance, and maintaining brand standards. This full-time role offers a competitive salary, bonuses, and comprehensive training to ensure success in a dynamic work environment.

Servicios

Salary of 19,000 euros gross per year

Bonus up to 1,800 euros gross per year

Career development programs

Full paid training

Formación

• C2-level Italian and advanced English communication skills are essential.
• Experience in customer service, preferably in a contact center.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Deliver exceptional customer support through phone, email, and chat.
• Guide customers with pre- and post-sales support.
• Log interactions and ensure customer satisfaction.

Conocimientos

C2 Italian

Advanced English

Customer service experience

Strong communication skills

Ability to build rapport

Organized and reliable

Proactive mindset

Passion for fashion

Descripción del empleo

Why You’ll Love Working with Us

At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day :

• Deliver exceptional customer support through phone, email, chat, and digital channels
• Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
• Maintain expert knowledge of products and collections
• Log and manage all interactions within our systems, meeting SLA and quality standards
• Escalate issues as needed to ensure seamless customer satisfaction
• Collaborate with Team Leaders, support teammates, and attend regular meetings
• Represent the brand spirit in every interaction — confident, elegant, and customer‑obsessed

What You Bring to the Team :

• C2 Italian and advanced English skills
• Experience in customer service, ideally within a Contact Centre environment
• Strong communication skills — written, verbal, warm, and professional
• Ability to build rapport quickly and show genuine empathy
• Organized, reliable, and able to prioritize in a fast‑paced environment
• Able to navigate decisions with both customer needs and brand guidelines in mind
• Proactive, positive, and adaptable — a true “can‑do” mindset
• Passion for fashion, styling, and helping customers feel their best

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your

unique lifestyle :

• Full‑time 39 hours / week permanent contract : Monday to Friday 9 : 00 to 18 : 00
• Salary 19,000 euros gross / year + up to 1,800 euros gross / year in bonus
• Great office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Equal Opportunity Statement

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.