F&B Attendant

Marriott Vacations Worldwide; Marbella; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Marbella is seeking a Food & Beverage Attendant. This role involves serving food and beverages, ensuring guest satisfaction, and maintaining safety standards. Ideal candidates should possess strong customer service skills and be proficient in English, with basic German as a plus. Join us to be part of a diverse team committed to providing exceptional service in a dynamic environment.

Formación

• At least 1 year of related work experience is required.
• Demonstrate ability to communicate clearly with guests and team members.
• Provide excellent guest service and respond to inquiries.

Responsabilidades

• Serve food courses and beverages to guests.
• Assist with locating merchandise and respond to questions.
• Monitor activity to prevent losses and maintain safety.

Conocimientos

Customer service excellence

Interpersonal skills

Adaptability

English proficiency

Basic German

Educación

High school diploma/G.E.D. equivalent

Herramientas

MICROS POS system

Descripción del empleo

Overview

Food & Beverage Attendant role with responsibilities across guest service, merchandise handling, safety, and basic purchasing-related tasks. The position may be assigned to perform the role of Assistant Purchasing Coordinator when required. This description preserves the original content while organizing it into clear sections.

Responsibilities

• Serve food courses and alcoholic beverages to guests; set tables according to event type and service standards; answer questions on menu selections; communicate with the kitchen regarding menu questions, wait times, recook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen; record transactions in MICROS at the time of order; check in with guests to ensure satisfaction with each course/beverage; maintain cleanliness of work areas and service utensils.
• Present accurate checks to guests and process payments; greet customers, assist with locating merchandise, respond to questions, and display merchandise neatly; restock items, check expiration dates, discard expired items, and keep storeroom clean.
• Complete opening and closing procedures; secure shop; monitor activity to prevent losses due to theft or damage; follow all company safety, security, and confidentiality policies; maintain uniforms and appearance; support teamwork and positive working relationships.
• Perform other reasonable duties as requested by Supervisors; when required, perform the role of Assistant Purchasing Coordinator (see Purchasing section for details).

Purchasing (when assigned)

• Assist the Purchasing Coordinator and Purchasing Manager.
• Order all food and beverage based on business needs; ensure accurate administration of invoices and proper bookkeeping.
• Receive and inspect deliveries; maintain inventory controls for proper levels, dating, and rotation; ensure sanitation compliance per 39-point checklist; interact with outlet staff/management and vendors.

CRITICAL TASKS & Safety

• Safety and Security: report accidents, follow safety policies, identify unsafe conditions, use PPE, and follow emergency procedures.
• Policies and Procedures: protect privacy, follow policies, maintain professional appearance and confidentiality, protect assets, and perform duties as directed.
• Guest Relations: address service needs, welcome guests, anticipate preferences, thank guests, resolve issues, and assist individuals with disabilities within guidelines.
• Communication: use clear, professional language; handle calls and internal communications appropriately.
• Working with Others: support coworkers, maintain positive working relationships, promote teamwork.
• Quality Assurance: comply with quality standards.

Physical & General Tasks

• Stand, walk, or sit for extended periods as required; lift/carry up to 10 pounds without assistance; reach, bend, twist, and operate POS systems.
• Maintain cleanliness of work areas; adhere to opening/closing checklists; manage inventory and stock as applicable.
• Serve and assist with beverage and food service, including alcohol procedures where appropriate.

Work Environment & Skills

• Provide customer service excellence; communicate clearly with guests and team members; demonstrate interpersonal and teamwork skills; demonstrate adaptability and integrity.
• Language: English proficiency; basic German is a plus.

Education & Experience

• Education: High school diploma/G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required.

Equal Opportunity

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.