Evening & Night Guest Experience Agent

REMS; Málaga; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

A leading Airbnb management company in Málaga is seeking a Guest Service Agent to ensure a perfect guest experience. The role involves welcoming guests, assisting them, and providing local recommendations while maintaining quality standards. Ideal candidates will have strong communication skills in English and Spanish, with hospitality experience being a plus. This position offers a permanent contract with flexible scheduling options.

Formación

• Experience in customer service or hospitality sectors is a plus.
• Ability to adapt quickly in dynamic situations.
• Fluent in English and Spanish; other languages are a plus.

Responsabilidades

• Guide guests using communication tools.
• Welcome guests and assist during their stay.
• Offer additional services like guided tours.
• Provide recommendations on local attractions.
• Maintain communication with management teams.

Conocimientos

Good writing and spelling capabilities in English

Good writing and spelling capabilities in Spanish

Customer relationship capabilities

Knowledge of Andaluca

Receptionist experience in a hotel or AirBnB

Bachelor's degree in a relevant field

Educación

Bachelor's degree in a relevant field

Descripción del empleo

A leading Airbnb management company in Málaga is seeking a Guest Service Agent to ensure a perfect guest experience. The role involves welcoming guests, assisting them, and providing local recommendations while maintaining quality standards. Ideal candidates will have strong communication skills in English and Spanish, with hospitality experience being a plus. This position offers a permanent contract with flexible scheduling options.