English Speaking Customer Support Specialist -Digital Advertising

Teleperformance; Barcelona; Híbrido; EUR 19.000 - 25.000; Jornada completa

Descripción de la vacante

Join a dynamic team at Teleperformance in Barcelona, where you'll play a crucial role in supporting digital marketing services. The position involves verifying business licenses, ensuring compliance, and providing exceptional customer service. With a full-time hybrid work structure, competitive salary, and a strong commitment to personal development, this is an opportunity to grow in a vibrant work environment.

Servicios

Private Health Insurance

Continuous skill development and certifications

Clear career growth opportunities

Referral Program

Engaging workplace contests

Formación

• C2-level English proficiency required.
• 2+ years in legal compliance or verification preferred.

Responsabilidades

• Process and validate license submissions and recertifications.
• Provide support for advertisers and review escalated submissions.
• Evaluate provider quality and support retention efforts.

Conocimientos

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Self-driven

Educación

Bachelor’s degree in Business or related fields

Descripción del empleo

Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities:

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
• Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

• C2-level English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills with a keen eye for detail.
• Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications:

• Bachelor’s degree in Business or related fields.
• 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
• Knowledge of home services industries (e.g., plumbing, electrical).

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.