Dutch Technical Support Agent - BARCELONA

NewCo Communications; Barcelona; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

A leading company in the payments industry in Barcelona is looking for a Technical Support Specialist to join the vibrant team. In this role, you will handle inbound technical support requests, assist customers with account setups, and troubleshoot various issues. Candidates must be fluent in Dutch and have excellent problem-solving and communication skills. The position offers a hybrid working model with a fun work environment and internal growth opportunities.

Servicios

Multicultural and friendly work environment

Internal growth opportunities

Unlimited coffee, fresh fruit during office days

Free online Spanish lessons

Comprehensive support for mental health

Formación

• 1-2 years of work experience in technical support or customer service in a technical environment.
• Availability to work flexible shifts including evenings, weekends, and holidays.

Responsabilidades

• Handle first line inbound technical support requests.
• Assist new customers with technical setup of their accounts.
• Troubleshoot and investigate technical issues.
• Ensure continuity of the merchant business.
• Maintain a strong customer relationship.
• Collaborate effectively with team members.

Conocimientos

Native-level proficiency in Dutch

Good knowledge of English

Problem-solving abilities

Tech-savvy (HTML, SQL, Java)

Excellent communication skills

Proficiency in using computer systems

Educación

High school diploma or equivalent

Descripción del empleo

Do you have a technical background or interest? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

What will you be doing?

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B).
• Assisting new customers (merchants) with technical set-up of their account.
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations).
• Ensuring continuity of the merchant business by responding quickly and correctly.
• Providing additional product information.
• Maintaining a strong customer relationship.
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

What are we looking for?

• Native-level proficiency in Dutch (both spoken and written).
• Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
• 1-2 years of work experience in technical support / customer service in a technical environment.
• Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
• A high school diploma or equivalent qualification is required.
• Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

Benefits

What we offer?

• Multicultural, fun, and friendly work environment.
• Hybrid working model.
• Internal growth opportunities (amazing opportunities for career progression).
• Staff incentives and reward schemes.
• Permanent position and competitive salary.
• Unlimited coffee, fresh fruit during office days.
• Free online Spanish lessons (outside working hours).
• Free PT-sessions.
• Comprehensive support for mental health and well-being.

Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.