Dutch and French Customer Advisor – Valencia

Job Squad; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Customer Advisor fluent in Dutch and proficient in French to assist customers in Valencia. You will handle inquiries via phone, chat, and email, providing support for various products. Training will be provided. This position offers remote work options and opportunities for career advancement in a vibrant city.

Servicios

Health insurance

Relocation package (€150 flight, help with accommodation)

Signing bonus after 2 months

Career development opportunities

3 weeks of full-time training

Formación

• Fluent in Dutch and able to communicate in French.
• Service-oriented with active listening skills.
• Basic knowledge of PC and phone operations.

Responsabilidades

• Assist customers with questions via phone, chat, and email.
• Provide support for product availability and personalized products.
• Participate in thorough training before engaging with customers.

Conocimientos

Fluent Dutch

Good French (minimum B1/B2)

Service-minded

Basic PC and phone skills

Active listening

Eager to learn and develop

Descripción del empleo

Overview

Reference: YOVA
Living and working in Valencia has become really popular among young expats, and we totally understand why! The city has everything a person could wish for: from the most beautiful beaches to big parks where you can relax, and from the best restaurants to the most amazing clubs where you can party all night long. Valencia has got a Mediterranean climate. This means the summers are hot and dry, with the temperature rising to around 30 degrees in July and August. We offer a valuable job for Dutch speakers in this amazing city!

Responsibilities

Does helping others give you energy? We suggest you use this quality in your new job in Valencia! As a Customer Advisor for this Dutch beloved retail brand, you’ll handle customer questions via phone, chat, and email. You will be doing this in both Dutch and French. You’ll assist with a variety of topics: from checking product availability to helping customers create photo books or personalized photo cakes. Your goal is to provide friendly and helpful support that makes every customer feel valued and makes them want to come back. Before you start working with customers, you will receive a thorough training. During this training you get to know the way how to talk with customers and slowly you will get to understand the systems and protocols.

Benefits

• Work 24-39 hours per week (fixed per week)
• Work Monday - Friday from 08.00 to 18.00 and Saturday-Sunday from 09.00-17.30 (you have to be available 1 weekend per month)
• Work remote from your home in Valencia or Alicante
• Health insurance
• Relocation package (€150 flight, help with finding accommodation)
• Signing bonus after completing 2 months
• 3 weeks of fulltime training
• Career development opportunities within the company (Become a Trainer, Coach or Teammanager)

Qualifications

• You speak fluent Dutch and good French (minimum B1/B2)
• Experience in customer care is an asset, but no requirement
• You have basic PC and phone skills
• Service-minded and able to listen actively
• You are eager to learn and develop