DIGITAL SALES ADVISOR IN LUXURY ENVIRONMENT

Etalentum; Palma; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury watch and jewelry brand based in Palma de Mallorca is seeking a Digital Sales Advisor to manage the full online sales pipeline. This role involves developing digital sales strategies, executing campaigns, and engaging with a discerning clientele. The ideal candidate has experience in luxury retail and strong digital proficiency. Competitive compensation is offered in a collaborative team environment.

Servicios

Dynamic working environment

International exposure

Collaborative team

Formación

• Proven track record in luxury retail or e-commerce.
• Self-motivated and adaptable to a fast-paced environment.
• Passion for client storytelling and relationship-building.

Responsabilidades

• Own the full online sales pipeline for digital transactions.
• Design and execute digital sales campaigns with marketing.
• Analyze data for tailored outreach opportunities.
• Manage the online order process from start to finish.
• Collaborate with teams to ensure product availability and quality.

Conocimientos

Luxury Expertise

B2C Focus

Digital Proficiency

Hands-on & Out-of-the-Box Thinking

Emotional Intelligence

Herramientas

Salesforce CRM

Email Marketing Platforms

Descripción del empleo

Our client is a fast growing luxury watch and jewelry brand, combining Swiss precision with compelling design. With a focus on creating wearable pieces of art, the brand aims to offer an unforgettable experience to its global clientele. Their new Digital Sales Advisor will report directly to the Founder and CEO.

Key Responsibilities

• Digital Sales Strategy: Own the full online sales pipeline, from lead generation to conversion, ensuring smooth client journeys across email, chat, video calls, and messaging platforms.
• Campaign Execution: Partner with the marketing team to design and execute digital sales campaigns, including seasonal events, product launches, and pre-order initiatives.
• Data & Insights: Analyze data from Salesforce to identify sales opportunities and tailor outreach based on client profiles.
• Client Engagement: Be the first point of contact for online inquiries, creating personalized digital experiences and product presentations for clients.
• Order Lifecycle Management: Oversee the entire online order process, including payment coordination, luxury packaging, white-glove delivery, and post-sale follow-up.
• Team Collaboration: Work closely with operations, showroom, and sales teams to ensure product availability, timely shipping, and quality control. Ensure online clients feel integrated into the brand’s experience ecosystem.
• Salesforce Management: Leverage Salesforce to segment clients, automate key touchpoints, create email journeys, and generate performance reports.

Required Skills & Experience

• Luxury Expertise: A deep understanding of luxury service principles, with a proven track record of implementing this typical strategy in a digital environment. Experience in luxury retail or e-commerce is essential.
• Hands‑on & Out‑of‑the‑Box Thinking: Ability to execute hands‑on, from strategy to implementation, while also thinking creatively to drive innovation in the digital sales process.
• B2C Focus: Strong in B2C sales, with the ability to connect with a global, discerning clientele via digital channels.
• Digital Proficiency: Expertise in Salesforce CRM, email marketing platforms, and other digital communication tools.
• Highly emotionally intelligent, self‑motivated, and comfortable in a fast‑paced startup environment.
• Passion for luxury, client storytelling, and online relationship‑building.

What We Offer

• Immediate start in a dynamic, growing luxury brand.
• An exciting, sophisticated working environment located in the heart of Palma de Mallorca.
• A supportive, collaborative team that values initiative, emotional intelligence, creativity, and precision.
• International exposure through global events and a diverse, global clientele.
• Competitive compensation commensurate with experience and contribution.