Digital Coordinator

Radisson Hotel Group; Madrid; Presencial; EUR 40.000 - 50.000; Jornada completa

Descripción de la vacante

A global hospitality brand in Madrid seeks a Digital Localization Senior Specialist to join its Digital Experience team. The role involves managing the content translation process, ensuring quality localization across platforms, and enhancing the user experience. Ideal candidates should have at least 3 years of localization experience, fluency in English, and familiarity with localization technologies like Trados. This dynamic role offers opportunities to excel in a fast-paced environment ensuring top-notch service to guests.

Formación

• 3+ years of experience in localization.
• High or native level of English; a second language is a plus.
• Experience with multi-brand content management.
• Knowledge of translation/localization technology.

Responsabilidades

• Manage the end-to-end process of content translation requests.
• Ensure high standards of localization on all platforms.
• Provide a fully localized experience for key markets.
• Prepare weekly and monthly reports and assist vendors.

Conocimientos

Localization expertise

Attention to detail

Creative problem solving

Organizational skills

Deadline-oriented

Herramientas

Trados

SDL Tridion

Workfront

Descripción del empleo

Digital Localization Senior Specialist

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Hotel Group is looking for a Digital Localization Senior Specialist to join its Digital Experience Center of Excellence team in Madrid. This is an exciting opportunity to be part and learn from a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

The right person for this role …

• Is localization and digital savvy
• Has a strong attention to details and seeks quality
• Sets a high bar for themself
• Likes to solve problems and thinks creatively
• Is intellectually curious and creative
• Is well organized and able to navigate competing priorities
• Has the ability to excel in a deadline‑sensitive and fast‑paced environment

Responsibilities

• Manage translation requests – end‑to‑end process of content translation requests through the Content Management System (CMS) or vendor portal. Collaborate with marketing, branding, and other internal teams to determine their needs and recommend solutions. Manage timelines for the end‑to‑end process from intake of request, to publishing to the site or delivery of offline assets, delivering projects on time and within budgetary guidelines. Ensure workflow remains agile and updates are handled quickly.
• Ensure localization quality – maintain a high standard of localization on all online and offline platforms and assets. Review reported localization issues and provide/implement fixes. Conduct UX testing to identify localization‑related bugs and submit tickets in the reporting tool. Work with Product teams to test features and services for local markets and uphold established quality standards.
• Enhance the in‑language experience – provide a fully localized experience for key markets, ensuring that the content, design and overall digital experience is relevant for the local audience. Suggest enhancements to the web and app to improve the user experience in language. Identify new translation opportunities on web and app.
• Support functions – preparation of weekly and monthly reports. Day‑to‑day relationship with vendors. Assist in maintaining linguistic style guides, translation memories, and terminology databases. Represent linguistic and cultural nuances in cross‑functional meetings. Assist in documenting process and best practices, sharing these to a larger audience when needed.

Requirements / Skills

• 3+ years of experience in localization.
• A high or native level of English, speaking a second language to a fluent level is a plus.
• Previous work experience in a multi‑lingual, multi‑brand content management process, across markets and channels.
• Excellent working knowledge of industry leading translations / localization technology (Trados knowledge is a plus).
• Experience working with leading web or enterprise Content Management Systems (SDL Tridion knowledge is a plus).
• Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus).
• Experience in Digital Experience and UX / UI design is preferred.
• Experience with AI‑assisted translations is a plus.
• Culturally sensitive and the ability to work well with a diverse team.
• High degree of ownership and accountability.
• Balance multiple projects simultaneously within a fast‑paced work environment.
• Ability to work with technical staff and communicate clearly.