Desktop Support Engineer

N Consulting Ltd; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An IT consulting firm is looking to recruit a Desktop Support Engineer in Madrid. This role involves providing support to a large user community, managing desktop technology, and assisting in the deployment of new technology. Candidates should be proficient in installation, troubleshooting, and using imaging tools like SCCM.

Responsabilidades

• Perform installation, training, maintenance, and troubleshooting of desktop technology hardware and software.
• Assist with the setup and operation of audio-visual hardware as required by end-users.
• Respond to incidents within SLA with appropriate urgency and follow up on issues.

Conocimientos

Installation of desktop technology

Troubleshooting and repair

Audio-visual hardware setup

SCCM imaging tools

Descripción del empleo

Job Description

Desktop Support Engineer Scope Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing :

• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio-visual hardware as required by end-user
• Determine appropriate hardware and software based on corporate policy and end-user requirements
• Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
• Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
• Assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets