Data Analyst - Contact Center Insights & Dashboards

ING Group; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading financial institution in Madrid is seeking a talented Data Analyst for their Contact Center team. The successful candidate will be responsible for building reports, performing KPI analysis, and ensuring report accuracy. Requirements include advanced skills in Excel and SQL, analytical abilities, and proficiency in English. This role offers flexible working arrangements and comprehensive benefits, including health insurance and a restaurant card. Join a dynamic team committed to innovation and customer success at this international bank.

Servicios

Restaurant card

Health insurance

Life insurance

Flexible remuneration

Free company shuttle

Banking benefits

360º care for employees

Formación

• Advanced level in Excel and SQL.
• Advanced English skills in reading, speaking, and writing.
• High analytical skills and business savvy.
• Ability to design and develop dashboards for KPIs.
• Enthusiasm for working in a multidisciplinary environment.
• Capability to prepare high impact executive presentations.

Responsabilidades

• Build and update reports for activity follow up.
• Run monograph analysis for deep dive on main KPIs.
• Ensure all reports are accurate and provided on time.

Conocimientos

Advanced Excel

SQL

SAS

Python

PowerBI

Advanced English

Analytical skills

Business savvy

Dashboard design

Multi-disciplinary coordination

Descripción del empleo

A leading financial institution in Madrid is seeking a talented Data Analyst for their Contact Center team. The successful candidate will be responsible for building reports, performing KPI analysis, and ensuring report accuracy. Requirements include advanced skills in Excel and SQL, analytical abilities, and proficiency in English. This role offers flexible working arrangements and comprehensive benefits, including health insurance and a restaurant card. Join a dynamic team committed to innovation and customer success at this international bank.