Danish speaking Customer Service Representative forBarcelona office

The lemon Consulting; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A reputable travel support company is seeking a Customer Service Representative in Barcelona. The role involves identifying customer needs, mediating between travellers and accommodation partners, and providing excellent service through various communication channels. Ideal candidates are fluent in Danish, possess strong communication skills, and have a problem-solving mentality. Benefits include Spanish lessons, free health insurance, and opportunities for growth within the company.

Servicios

Spanish lessons

Free health insurance

Flexible remuneration

Free coffee and fruit

Training and coaching opportunities

Formación

• Fluent in Danish and good command of English.
• Excellent written and spoken communication skills.
• Experience in customer service or contact centre environments is valued.

Responsabilidades

• Identify customer needs as a support advisor.
• Mediate between international travellers and accommodation partners.
• Clarify inquiries regarding services and payment processes.

Conocimientos

Fluent in Danish

Communication skills

Problem-solving skills

User-friendly PC skills

Herramientas

Office 365

CRM Database

Descripción del empleo

About the role

Position: Customer Service Representative

Full time position 38,5h/week (Monday to Sunday)

Temporary Contract

Location: Barcelona, on-site.

About the role:

As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

Duties and Responsibilities

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.


• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.


• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

Requirements

• Native / fluent in Danish with good command in English


• Excellent communication and interpersonal skills both written and spoken


• User friendly PC skills: Office 365, CRM Database, and other internal platforms


• A problem-solving and solution-driven mentality


• A positive, motivated mindset will help you deal with some tricky customer problems


• Goal-oriented work approach


• An open mind to changing priorities and business processes


• Affinity with Accommodation Platforms


• Experience within customer service or contact centre environments will be valued


• Availability to work from the office and from home (within 100km of the office).

Benefits

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more


• Free private health insurance if interested when getting a permanent contract


• Flexible remuneration in nursery school transport if interested after the probation period


• Free coffee every day and free fruit once a week


• Be part of an exciting industry leading department with great opportunities to learn and grow your career


• 3 weeks of Initial training and continued personal coaching.