CX Specialist | German native

weWow; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative tech startup in Valencia is looking for a Customer Support Specialist fluent in German and English to assist customers across various channels. Join a vibrant international team, and enjoy opportunities for personal and professional growth while living in one of Europe’s most beautiful cities. Embrace modern technology and make a real impact in enhancing customer experiences.

Servicios

Spanish classes

Mindfulness sessions

Legendary Friday after-work drinks

Fitness bootcamps

Free daily breakfast and lunch

Formación

• Flawless spelling accuracy.
• Previous experience living abroad is a plus.
• Curious mindset and desire to work with the latest technologies.

Responsabilidades

• Handle customer concerns via phone, email, and chat.
• Communicate with customers to find appropriate solutions.
• Brainstorm with colleagues to improve the customer experience.
• Use the latest technology and AI integrations.

Conocimientos

Native level of German

Fluent English

Active listening

Problem solving

Friendly customer service

Descripción del empleo

Overview

Ready to broaden your horizons? Join weWow, an upcoming startup revolutionizing customer experience. If you are passionate about customer service and are interested in working with new technology, keep reading!

Immerse yourself in a highly international work environment where you will be assisting English-speaking customers. Our office hosts over 20 nationalities, so it’s not strange to hear multiple languages on a typical workday. In no time, you’ll have friends from all over Europe!

We have only been around for 3 years and want to continue our rapid growth as a company. Therefore we are always open to your input and feedback. We can’t continue our success without ambitious people like you; people who want to make an impact and aren’t afraid to share their ideas on how to make our customer experience even better.

We operate from Valencia, Spain’s 3rd largest city. A place with over 300 days of sunshine per year and a unique blend of cultures. The city also has a vibrant startup culture, attracting more and more professionals from all over the world. Did you know that Valencia is located on the coast of the Mediterranean? The metro takes you from the office to the beach in just 10 minutes!

We understand that moving to a new country and leaving everything behind can be scary, which is why we want to offer many activities outside of work as well. It’s also a great way to get to know your colleagues better.

What we offer

• Spanish classes
• Mindfulness sessions
• Legendary Friday after-work drinks
• Fitness bootcamps to challenge yourself in

Additionally, weWow is a part of the Home of Growth. This is an organization consisting of several startups we work closely with in Valencia. Together, we organize sessions to learn about entrepreneurship, digital marketing, and more. So do you see yourself jumping into a life in Valencia? This is your chance to build a network of international and driven professionals!

Responsibilities

• Handle customer concerns via phone, email, and chat
• Communicate with the customers to come up with an appropriate solution together
• Constantly brainstorming with colleagues on how to improve the customer experience
• Using the latest technology and AI integrations and quickly becoming an expert in these areas

Qualifications

• Native level of German (and fluent English to interact with other colleagues).
• Flawless spelling accuracy
• Previous experience living abroad is a plus
• Strong skills in active listening and problem solving
• Curious mindset and desire to work with the latest technologies
• Friendliness towards customers is one of your strongest selling points and you like to surprise the customer with the WOW factor

Benefits

• An international work environment with 20+ nationalities
• Working at a tech startup with an opportunity to grow and room for your ideas
• A fantastic adventure in one of Europe’s most beautiful cities
• Working together with a fun-loving team
• Free daily, fresh breakfast and lunch at the office