Customer Support Specialist (French + English)

Essence Coaching Group; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer support company is seeking a dedicated Customer Support Representative fluent in French and English to join their international team. You will handle customer requests, troubleshoot technical issues, and assist with spare parts purchases. The position requires a customer-first mindset and at least 1-2 years of relevant experience. This role offers a gross salary of 1700 EUR per month and potential for a hybrid work model after six months of performance review.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure customer satisfaction.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Descripción del empleo

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.