Customer Support Specialist

Essence Coaching Group; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading heavy equipment service provider based in Spain is seeking a Customer Support Representative who speaks French and English. You will handle customer inquiries via phone, email, and chat, and assist in troubleshooting technical issues. Ideal candidates have a customer-first mindset and at least 1-2 years of experience in a BPO setting. The position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.

Servicios

Relocation assistance

Structured onboarding

Ongoing skill development

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.
• Both French and English languages must be at an advanced level.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to customers.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descripción del empleo

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.