Customer Support Leader - Growth, Claims & Ops

adoclic advertising; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic advertising company in Spain seeks a Head of Customer Support to lead the customer service team. The role involves managing claims, returns, and performance metrics while fostering innovative approaches to customer service. Candidates should have a high proficiency in English, at least 3 years of customer service experience, and strong analytical skills. An indefinite contract with various benefits is offered, including language classes and flexible hours.

Servicios

Immediate incorporation

Stability

Indefinite contract

Dynamic environment

Birthday day off

% over objectives

Free language classes

Flexible summer hours

Free morning coffees

Formación

• Fluent in spoken and written English.
• Minimum 3 years of experience in customer service.
• Advanced knowledge in Office tools.
• Medium knowledge in WordPress.
• Analytical mindset with strategic thinking.

Responsabilidades

• Manage the entire customer service team and training.
• Check and manage returns.
• Define and review key performance indicators.
• Conduct A/B tests to reduce returns and claims.
• Review alerts for potentially fraudulent orders.
• Manage claims in PayPal, Stripe, and other platforms.
• Control delivery times.

Conocimientos

High level of spoken and written English

3 years experience in customer service

Analytical skills

Strategic thinking

Educación

Higher studies in business, marketing, advertising, public relations or similar

Herramientas

Office package

WordPress

Descripción del empleo

A dynamic advertising company in Spain seeks a Head of Customer Support to lead the customer service team. The role involves managing claims, returns, and performance metrics while fostering innovative approaches to customer service. Candidates should have a high proficiency in English, at least 3 years of customer service experience, and strong analytical skills. An indefinite contract with various benefits is offered, including language classes and flexible hours.