Customer Support Agent - Spanish - Lisbon

Dila Recruitment; Valencia; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

Dila Recruitment is looking for a Customer Support Agent based in Lisbon, Portugal. This role involves providing expert customer service across various platforms, ensuring client satisfaction, and maintaining accurate records. The ideal candidate will possess strong interpersonal skills and experience in a high-paced customer service environment.

Formación

• At least 1 year of experience in customer service.
• Strong ability to thrive in fast-paced environments.
• Experience across various industries is beneficial.

Responsabilidades

• Provide responsive support via Phone, Email, Chat.
• Troubleshoot issues and offer effective solutions.
• Maintain documentation of interactions.

Conocimientos

Customer-centric approach

Interpersonal skills

Critical thinking

Attention to detail

Multitasking

Educación

High School diploma

Herramientas

Automated customer support tools

Descripción del empleo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support Agent

Location : Lisbon, Portugal

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
• Assist clients with account-related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS :

• Minimum of a High School diploma.
• At least 1 year of experience in customer service, with a strong customer-centric approach.
• Consistent work history with demonstrated stability.
• Strong interpersonal skills with a collaborative team spirit.
• Proven ability to thrive in fast-paced environments with strong multitasking abilities.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.
• Friendly, professional, and proactive approach to customer service.
• Experience across various industries such as retail, banking, or general customer support is beneficial.
• Comfortable working in rotating shifts and full-time on-site schedules.
• Adaptable and flexible to changing procedures, technologies, and customer expectations.