Customer Success Specialist (Trading)

JR Spain; Gerona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Customer Success Specialist in Girona to join their Trading team. This role involves guiding customers through onboarding, maintaining relationships, and maximizing the value they get from Isotrol's products. The ideal candidate will have strong communication skills in English and relevant experience in electrical trading markets.

Servicios

Flexible working hours

Remote working availability

22 holidays plus additional days

Summer hours from 8:00 to 15:00

Formación

• High level of English - B2.
• Relevant work experience in electrical trading.
• Ability to guide customers and build relationships.

Responsabilidades

• Provide feedback from existing customers to the product team.
• Guide customers through onboarding and maximize product value.
• Build and maintain strong relationships with customers.

Conocimientos

Communication skills in English

Experience in electrical trading teams

Descripción del empleo

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Customer Success Specialist (Trading), Girona

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Job Reference:

152097789810887884832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting-edge technology to adapt not only to the largest clients but also to all companies in the sector. Our work is deeply connected to creating a more sustainable world, and our team members are our most valuable asset, with our success starting from them. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil, and Chile) delivering expert knowledge, passion, and commitment to support our clients in achieving a more sustainable world.

The Position:

We are looking for a Customer Success Specialist to join our Trading team.

Your key responsibilities:

• Providing feedback from existing customer requests to Product.
• Guiding customers from the point of purchase, leading user onboarding processes, and ensuring they get maximum value from Isotrol products.
• Building, maintaining, and nurturing strong relationships with customers, understanding their goals, and how Isotrol products can help them achieve these goals.
• Following up on assigned accounts, acting as an expert advisor on Isotrol products to help maximize adoption and encourage retention.
• Collecting and internally passing on user feedback for consideration in the evolution of Isotrol's products.
• Identifying new opportunities for product extension by coordinating closely with sales teams.
• Analyzing product usage to identify required actions and Success Stories. Acting as the voice of the customer at Isotrol, conveying satisfaction levels as well as risks and opportunities.
• Having extensive knowledge of the business of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English and/or other languages (High level of English - B2)
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the working day.
• Remote working availability.
• Holidays: 22 working days + 24th and 31st December (when during the working week).
• Summer working hours: From 8.00 to 15.00 every day (from 1st July to 31st August).

Here at Isotrol, we are committed to building a culturally diverse workforce and strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.