Customer Success Specialist - Support

TimeTac; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Una empresa de software innovadora en Barcelona busca un profesional para el rol de Customer Success. El candidato ideal proporcionará soporte al cliente, guiará el proceso de incorporación y documentará procedimientos para la gestión del conocimiento. Se requiere experiencia en roles relacionados con el cliente, habilidades de comunicación proactivas y un compromiso con la satisfacción del cliente. Este puesto ofrece un ambiente dinámico y oportunidades de crecimiento profesional dentro de un equipo multicultural.

Servicios

Oficina moderna en el centro de Barcelona

Subsidio diario de comida de €4

Trabajo híbrido

Equipos de alta gama

Soporte para la salud mental

Eventos regulares del equipo

Formación

• 1+ año de experiencia en Customer Success o rol similar.
• Experiencia en el sector tecnológico o SaaS es un plus.
• Capacidad de aprender rápidamente productos técnicos.

Responsabilidades

• Proporcionar soporte al cliente a través de un sistema de tickets y teléfono.
• Guiar el proceso de incorporación para nuevos clientes.
• Documentar procesos y construir una base de conocimiento.

Conocimientos

Experiencia en Customer Success

Actitud positiva con compromiso al servicio al cliente

Habilidades de comunicación proactivas

Independencia y autodisciplina

Orientación a resultados

Motivación para trabajar en un entorno tecnológico

Español nativo y fluido en inglés

Descripción del empleo

Join TimeTac in shaping the future of smart SaaS time-tracking by delivering exceptional support, seamless onboarding and meaningful customer success.

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Location: Barcelona / Spain

Employment type: Full-time

About TimeTac

TimeTac is a continually growing and innovative software company with headquarters in Austria with a focus on developing and providing web-based and mobile time tracking solutions. We maintain a modern, open corporate culture with a strong vision and a great working atmosphere in which creative thinking is encouraged. The products of TimeTac are among some of the leading cloud applications in the categories of time tracking and absence planning solutions.

Your Future Role

• Provide customer support via ticketing system and phone, ensuring timely and effective issue resolution.
• Guide the onboarding process for selected new customers, ensuring a smooth and successful implementation.
• Understand customer needs and identify potential opportunities for upsells or value-added services.
• Document processes and build a comprehensive knowledge base for customer self-service.
• Collaborate closely with internal teams to ensure customer feedback is captured and addressed.
• This role reports to the Director Business Development & Sales based in Barcelona.

Your Skills

• Ideally, you have 1+ year of experience in Customer Success or a similar client-facing role. Experience in the tech or SaaS sector is a plus.
• Positive attitude with a strong commitment to customer satisfaction.
• Strong, proactive communication skills.
• Self-driven and able to work independently, especially as the first Customer Success hire in Spain within our five-person sales team.
• Fast learner with the ability to understand technical products and translate them into customer value.
• Results-oriented, organized and well-versed in problem-solving.
• Motivated to work in a technology-driven environment and grow within a scaling team.
• Native-level Spanish is required to interact with our customers, along with fluent written and spoken English, as English is our working language.

Our benefits

• A new, modern office in central Barcelona, including an on-site canteen.
• Daily meal allowance: €4 Edenred food vouchers for every day in office.
• Hybrid work: After the first onboarding month, you may work remotely up to one day per week.
• Top-tier equipment: Choose the latest hardware that fits your needs - within a defined budget.
• Mental health support: Access to online counseling and wellbeing initiatives.
• Regular team events and celebrations to mark milestones and shared achievements.

Learning & development opportunities

As one of the market leaders in time tracking solutions across the DACH region, we offer excellent opportunities for growth and career progression.

A strong start at TimeTac with a thorough onboarding plan, plus your own personal buddy to support you from day one.

A diverse, multinational team and a winning culture built on integrity and strong collaboration.