Customer Success Specialist: Shape Product & User Experience

Hector Kitchen; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading pet food company based in Barcelona is seeking a Customer Success Expert to join the team during an exciting growth phase. This role goes beyond customer support, giving you the opportunity to influence product evolution directly by voicing user feedback to the product team. The ideal candidate will have strong communication skills in English and French, will be empathetic, and have proven experience in customer success or support within a B2C digital setting.

Formación

• Proven experience in Customer Support / Customer Success in a B2C digital environment.
• Strong empathy and problem-solving skills.
• Comfortable understanding product and technical concepts.

Responsabilidades

• Handle and resolve customer inquiries efficiently and with care.
• Ensure a smooth, satisfying support experience for all users.
• Investigate complex issues and identify root causes.
• Report key insights and recurring issues to the Product and Tech teams.
• Help structure and optimize the customer support process as the company scales.

Conocimientos

Excellent English communication skills

Excellent French communication skills

Empathy

Problem-solving skills

Understanding product and technical concepts

Independent and proactive

Descripción del empleo

A leading pet food company based in Barcelona is seeking a Customer Success Expert to join the team during an exciting growth phase. This role goes beyond customer support, giving you the opportunity to influence product evolution directly by voicing user feedback to the product team. The ideal candidate will have strong communication skills in English and French, will be empathetic, and have proven experience in customer success or support within a B2C digital setting.