Customer Success Specialist

Kognia Sports Intelligence; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading sports analytics company is seeking a Customer Success Specialist for Central Europe. You'll onboard and support clients including clubs and federations, ensuring they gain the full value of the platform. Ideal candidates have 3+ years in a similar role, strong relationship management skills, and experience in the sports sector. This position offers significant growth potential in an innovative and expanding company.

Formación

• 3+ years in a sports company in a similar role or sports team.
• Experience working with or selling to football clubs, federations, or player agencies.
• Strong communicator and presenter.

Responsabilidades

• Lead new customer onboarding and implementation.
• Act as the main point of contact for support and strategic guidance.
• Track customer health metrics to prevent churn.

Conocimientos

Relationship management

Consultative selling

Strong communication

Descripción del empleo

Overview

Customer Success Specialist – Central Europe

Location : DACH / Benelux (Remote-friendly)

Reports to : Chief Revenue Officer

Type : Full-time

About Us

Kognia is transforming football with AI-powered tactical data. Our platform delivers automated insights directly from match video — helping clubs, federations, and agencies make smarter decisions and elevate performance. With strong early traction across elite football and an expanding presence in Europe and the Americas, we're scaling our commercial operations.

Role Overview

As Customer Success Specialist – Central Europe, you will be responsible for onboarding, supporting, and growing relationships with clubs, leagues, federations, and player agencies. You'll work cross-functionally with sales, product, and marketing to ensure our clients realise the full value of Kognia's platform, providing ongoing support, training, and insights that drive adoption and retention across the football ecosystem.

This role is ideal for someone who combines strong relationship management skills with a passion for innovation in sport.

Key Responsibilities

Onboarding & Customer Activation

Lead new customer onboarding and implementation across clubs, federations, and agencies in Central Europe

Deliver tailored training sessions that match client workflows and maximise early engagement

Develop success plans aligned with customer goals and timelines

Customer Relationship Management

Act as the main point of contact for day-to-day support and strategic guidance

Build and maintain strong, long-term relationships across technical and sporting stakeholders

Monitor usage and engagement to proactively identify and resolve issues

Adoption & Value Delivery

Ensure customers understand and extract full value from Kognia's tactical insights platform

Share best practices, performance benchmarks, and tactical applications to drive adoption

Collaborate with product and marketing teams to deliver relevant content, updates, and feature rollouts

Retention & Account Growth

Support renewals by demonstrating ongoing value and ROI

Identify opportunities for upselling or expansion and collaborate with the sales team where appropriate

Track customer health metrics and intervene proactively to prevent churn

Insights & Market Feedback

Gather and share customer feedback to inform product development and market positioning

Stay current with trends in football analysis, coaching tools, and performance workflows

Represent Kognia at industry events, workshops, and demos as a trusted expert in football performance

Qualifications

3+ years in a sports company in a similar role or sports team

Experience working with or selling to football clubs, federations, or player agencies

Strong communicator and presenter with consultative selling skills

Why You\'ll Love It Here

Work with cutting-edge AI in a product that's changing how football is understood

Strategic role in a company entering a phase of international expansion

High-impact, client-facing position with growth and equity potential

Join a global, football-obsessed team passionate about innovation and impact

How To Apply

• Send your CV to